FAQ

Address: Petrinjska 7, 10000 Zagreb
Tel: +385 1 600 1700
E-mail: info@artotelscroatia.hr

At art`otel Zagreb check-in time is at 15:00h and check-out time at 12:00h

It is possible that your room in art`otel Zagreb is ready before the check-in at 15:00h, but we cannot promise this. In case you arrive before 15:00h, please ask at the front office if your room is ready.

Yes, children are welcome as our guests at art`otel Zagreb.

There are no restrictions on age for check-in at art`otel Zagreb, but all minors are required to be accompanied by an adult.

At art`otel Zagreb spoken languages are Croatian, English and German.

art`otel Zagreb has an indoor swimming pool. Working hours are from 8:00 - 21:00h.

All Radisson hotels have cleanliness and sanitization measures in place to ensure the health, safety, and security of our guests. Learn more here: https://www.radissonhotels.com/en-us/social-responsibility/health-safety

Yes, art`otel Zagreb is a dog-friendly hotel. More information can be found at: https://artotel.com/en/dog-friendly/

Yes, art`otel Zagreb is a 100% non-smoking property.

Yes, art`otel Zagreb has few parking places in the hotel courtyard and also offers valet parking at the nearby private parking lot. The price for parking amounts 30,00 Eur per car per day. art`otel Zagreb also offers 2 EV charging stations.

Yes, art`otel Zagreb offers free Wi-Fi troughout the whole hotel.

Yes, art`otel Zagreb is accessible for the guests with reduced mobility.

At art`otel Zagreb you can book a room trough our Arena Collection website at https://www.arenacollection.com/en/destinations/zagreb/hotels/artotel-zagreb or you can visit art`otel Zagreb web page at https://artotel.com/en/hotels/zagreb/central-zagreb/ and book a room trough Radisson Hotels.

At art`otel Zagreb you can pay by credit card, by cash, via payment link or by bank transfer. The payment needs to be done before the arrival or directly at the hotel reception during the check-in.

At art`otel Zagreb you pay on arrival during the check-in.

First check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at +385 1 600 1700 or at info@artotelscroatia.hr.

Yes, you can. When booking is made in this way, you need to pay 20% of the total amount upfront to our bank account and the rest on arrival during the check-in.

Yes, the invoice can be issued to your company's name. It is very important to state this on arrival since we cannot make changes to an already issued invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at +385 1 600 1700 or at info@artotelscroatia.hr.

At the bottom of your booking confirmation you can find a link that can be used to change your reservation. In case you are having trouble changing your reservation, please contact us at +385 1 600 1700 or at info@artotelscroatia.hr.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Art`otel Zagreb on our Special Offers page: https://www.arenacollection.com/en/special-offers or https://artotel.com/en/hotels/zagreb/central-zagreb/offers/.

Yes, Arena Rewards loyalty programme as well as Radisson Rewards loyalty programme are in place. More details can be found at https://www.arenarewards.eu/ and at https://artotel.com/en/hotels/zagreb/central-zagreb/radisson-rewards/.

At art`otel Zagreb a tourist tax is already included in the room rates.

Yes, at art`otel Zagreb you can decide on arrival if you wish to add breakfast to your booking. Dinner can be consumed only in a la carte version in our pan-asian restaurant YEZI.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

At art`otel Zagreb we do not have ATM in the hotel. But the hotel is located in the heart of the city centre and in the vicinity of many ATMs.

The accepted and official currency is Euro.

At art`otel Zagreb we offer 110 stylish rooms, your spot to relax and unwind in the heart of the city. The rooms are divided into following types: Art Rooms Courtyard, Art Rooms, Art Studios, 4 Junior Suites and one Masterpiece Suite.

Yes, art`otel Zagreb offers accessible rooms for guests with reduced mobility.

In-room amenities at art`otel Zagreb you can see at the following link: https://www.arenacollection.com/en/destinations/zagreb/hotels/artotel-zagreb.

At art`otel Zagreb, towels are changed every 3 days or based on request, and bed linens are changed on the 7th day of the stay.

At art`otel Zagreb we provide baby cribs free of charge, but do not have extra beds available. If guests want to book the room for 3 adults or 2 adults plus 1 or 2 small children, they can book our Art Studios with additional Sofa bed.

Yes, at art`otel Zagreb every room is equiped with safe in a laptop size.

Yes, at art`otel Zagreb the laundry service is available.

From YEZI, our fine dining pan-Asian restaurant and tea house, to relaxed rooftop bar, the art'otel food and drink offering has been specially curated with foodies in mind. Serving good vibes and great eats only, whatever your mood, whichever spot you choose.

Working hours of the restaurant YEZI at art`otel Zagreb are from 06:30 until 22:30h (breakfast from 06:30 - 10:30h, a la carte from 12:00 - 22:30h). Lobby bar working hours are from 07:00 -24:00 on Sunday-Thursday and from 07:00-01:00h on Friday and Saturday.

Breakfast at art`otel Zagreb is included in the stay only if you book a room with breakfast included.

Yes, art`otel Zagreb offers vegetarian and limited vegan options. If you have specific dietary needs, please inform the staff in advance.

At art`otel Zagreb limited gluten-free meal options are available. Please inform the staff abou your dietary needs in advance.

Yes, at YEZI restaurant you can dine without being a guest at art`otel Zagreb.

Yes, at YEZI restaurant at art`otel Zagreb there is children`s menu available.

You can reach art`otel Zagreb by renting a car directly at the airport or by booking a taxi service.

art`otel Zagreb is located in the heart of the city centre and is approx. 200 m from the Ban Jelačić Main Square away.

Whether you’re exploring the city’s main sites such as Ban Jelačić Main Square and Zagreb Cathedral, enjoying the lush Botanical Garden, or diving into Dolac market, the largest open-air market, you’ll find art’otel Zagreb right in the heart of the action and everything accessible by foot.

No, art`otel Zagreb does not offer airport shuttle service, but you can find taxi stop just in front of the hotel main door.

No, at art`otel Zagreb you cannot rent a car.

Near art`otel Zagreb theres the tram stop for the several tram lines to different parts of the city.

Yes, at art`otel Zagreb there is Wellnes&Spa center. More info you can find at: https://artotel.com/en/hotels/zagreb/central-zagreb/wellness-gym/

Yes, art`otel Zagreb has an indoor pool. Workinh hours are from 08:00-21:00h.

Yes, the indoor pool at art`otel Zagreb is heated.

The indoor pool at art`otel Zagreb is filled with fresh water.

At art`otel Zagreb there are no available swimming lessons.

At art`otel Zagreb no animation programmes are offered.

At art`otel Zagreb no babysitting service is available.

Wellness amenities available at art`otel Zagreb you find at: https://artotel.com/en/hotels/zagreb/central-zagreb/wellness-gym/

At art`otel Zagreb there are different face and body treatments available. More info you can find at: https://arenagodigital.com/wp-content/uploads/pdf/Zagreb_Spa-Treatments.pdf

Yes, at art`otel Zagreb there is fittness facility available.

Use of the fitness facility at art`otel Zagreb is included in the room rate for the hotel guests.

Working hours of the fitness centar at art`otel Zagreb is from 00:00-24:00h, while the working hours of the Wellnes/Spa area is from 08:00-21:00h.

At art`otel Zagreb there are no personal trainers available.

Yes, at art`otel Zagreb there is concierge service available.

At art`otel Zagreb there are event spaces available. More info you can find at: https://www.arenacollection.com/en/meetings-events/croatia

Yes, event spaces at art`otel Zagreb are accessible for individuals with disabilities.

There is no dedicated event coordinator at art`otel Zagreb, but our sales and F&B team is here to help you with anything you may need.

There is no restriction on how early the venue at art`otel Zagreb needs to be booked, but we recommend booking as early as possible, due to high demand, especially in high season.

There is no restriction on minimum or maximum event duration.

Yes, event venue at art`otel Zagreb can be reserved for exclusive use.

Each venue rental fee at art`otel Zagreb is defined based on the specific needs of the client, upon which an offer is tailored. For more information please contact: events@artotelscroatia.hr

There may be special deals or offers provided based on different criteria. For more information, please contact us at: events@artotelscroatia.hr

For more information regarding the payment schedule and cancellation policy, please contact us at: events@artotelscroatia.hr

art`otel Zagreb offers exclusively in-house caterings.

Yes, standard audio-visual (A/V) equipment is provided for events at art`otel Zagreb.

Yes, during the events at art`otel Zagreb there is technical support available.

For more information on the equipment and technical support, please contact us at: events@artotelscroatia.hr

Yes, at art`otel Zagreb there is on-site accommodation available for event guests.

Yes, at art`otel Zagreb there are group rates available. For more information, please contact us at: info@artotelscroatia.hr

All venues at art`otel Zagreb are located in the same building as accommodation, so there is no need for transportation.

Yes, art`otel Zagreb has few parking places in the hotel courtyard and also offers valet parking at the nearby private parking lot. The price for parking amounts 30,00 Eur per car per day.

At art`otel Zagreb we do not have wedding packages. In case of inquiries please contact us at events@artotelscroatia.hr.