FAQ

Verudela Villas is located at Verudela 11, 52100 Pula, Croatia. Phone: +385 52 590 781. Email: verudelavillas@arenahotels.com.

At Verudela Villas, check-in is at 14:00 and check-out is at 10:00.

Early check-in at Verudela Villas may be available subject to apartment availability. Guests arriving before 14:00 are welcome to ask at the front desk. Late check-out is subject to availability and may incur a charge.

Yes, Verudela Villas is a family-friendly resort and welcomes children of all ages.

There are no age restrictions for check-in at Verudela Villas. All minors must be accompanied by an adult.

Verudela Villas staff speak Croatian, English, German, and Italian.

Yes, Verudela Villas has two outdoor pools and one children's pool, open 09:00-19:00.

The pools at Verudela Villas are open from 09:00 to 19:00. Hours may vary seasonally - confirm at reception on arrival.

Yes, Verudela Villas is a dog-friendly resort.

Yes, Verudela Villas is a 100% non-smoking resort.

Yes, Verudela Villas offers free parking for all guests. EV charging is available on site at a surcharge, paid directly at the charging point via QR code or app.

Yes, free Wi-Fi is available for all guests at Verudela Villas.

At Verudela Villas, all apartments are accessed by stairs. A ramp is available on request for guests with reduced mobility. For specific accessibility requirements, contact the resort at verudelavillas@arenahotels.com before booking.

Apartments at Verudela Villas can be booked at arenacollection.com, by calling central reservations on +385 52 529 400, or by emailing info@arenacollection.com. Without a credit card, a 30% bank transfer deposit is required - allow at least five days before arrival.

Verudela Villas accepts payment by cash and credit card.

Guests are required to pay on arrival in cash or by credit card.

Check the spam folder first. If there is no confirmation there, the booking may not have been completed - there may also be a typo in the email address entered. Contact central reservations on +385 52 529 400 or info@arenacollection.com.

Yes. When booking without a credit card, a 30% deposit is required upfront via bank transfer, with the remaining balance due on arrival. Allow at least five days before arrival for the payment to arrive.

Yes, invoices can be made out to a company name. This must be requested on arrival as invoices cannot be amended afterwards. The company VAT number, registered name, and address are required.

Booking details are included in the confirmation email. Check the spam folder if it has not arrived. For further help, contact central reservations on +385 52 529 400 or info@arenacollection.com.

A modification or cancellation link is included at the bottom of the booking confirmation email. For assistance, contact central reservations on +385 52 529 400 or info@arenacollection.com. If the system does not allow cancellation, the free-cancellation window has passed.

Current discounts and special offers for Verudela Villas are listed at https://arenacollection.com/en/special-offers.

Yes, Verudela Villas participates in the Arena Rewards loyalty programme. Details at https://arenarewards.eu.

Yes, a tourist tax applies. At Verudela Villas, the tourist tax is included in the price.

Yes, breakfast and dinner can be added to a booking on arrival at Verudela Villas.

Reservations can be cancelled via the link in the booking confirmation email. If the system does not allow cancellation, the free-cancellation window has passed and a charge equal to one night's accommodation applies. Policies may vary by rate - check the booking confirmation for specific terms.

Yes, an ATM is available at Verudela Villas.

Verudela Villas accepts Euro (EUR) only.

Verudela Villas has 20 apartments, varying by view and amenities. Full details at https://arenacollection.com/en/destinations/pula/resorts/verudela-villas.

Verudela Villas has some apartments accessible to guests with reduced mobility, though they are not purpose-built for accessibility. Contact verudelavillas@arenahotels.com before booking to confirm suitability.

A full list of amenities at Verudela Villas is available at https:/arenacollection.com/en/destinations/pula/resorts/verudela-villas .

At Verudela Villas, towels are changed every three days or on request. Bed linen is changed every seven days.

Yes, extra beds and baby cribs are available at Verudela Villas on request. Please notify the resort in advance.

Baby cribs, high chairs, and other children's amenities are available on request at Verudela Villas.

Yes, every apartment at Verudela Villas is equipped with a personal safe.

Yes, laundry services are available at Verudela Villas.

Verudela Villas guests have access to several dining outlets: Main Restaurant Verudela, Pool Bar & Restaurant Oliva, Espressamente Illy coffee bar, and Burger Bar Secondi. See opening hours below.

Verudela Villas dining opening hours: Main Restaurant Verudela: Breakfast 07:00-10:00 | Dinner 19:00-21:00. Pool Bar & Restaurant Oliva: 10:00-20:00 (kitchen 12:00-19:00). Espressamente Illy: 07:00-20:00. Burger Bar Secondi: 13:00-21:00. Hours may vary seasonally - confirm on arrival.

No. Verudela Villas is a self-catering resort with apartment accommodation. Breakfast is not included in the rate but can be added on arrival.

Yes, both vegetarian and vegan options are available at Verudela Villas restaurants.

Most restaurants at Verudela Villas offer gluten-free options. Guests with dietary requirements should confirm with the restaurant on arrival.

Yes, all restaurants at Verudela Villas are open to non-guests.

Yes, children's menus are available at Verudela Villas.

Verudela Villas is approximately a 20-minute taxi ride from Pula Airport (approx. 25-30 EUR). Car rental is also available at the airport.

Verudela Villas is 5km from Pula city centre.

Yes, Verudela Villas is surrounded by pebble and rock beaches on all sides of the resort.

Verudela Villas is a 10-minute drive from Pula city centre and its Roman amphitheatre. Excursions to Brijuni National Park and across Istria can be booked at https://atistria.com/experience.

Verudela Villas does not operate a dedicated airport shuttle. A taxi from Pula Airport takes approximately 20 minutes and costs around 25-30 EUR.

Yes, car rental is available at the reception desk of Verudela Villas.

Yes, public buses run between Verudela and Pula city centre every 20 minutes. The bus stop is a 5-minute walk from Verudela Villas, at the resort entrance.

No, Verudela Villas does not have an on-site spa or wellness centre. The wellness centre at Park Plaza Histria is accessible to Verudela Villas guests at a surcharge.

Yes, animation programmes are available for guests of Verudela Villas. Check the schedule at reception or at the nearest Arena Activities point.

Beauty treatments are available at the neighbouring Park Plaza Histria and are accessible to Verudela Villas guests. A surcharge applies.

Verudela Villas has an outdoor fitness area. There is no indoor fitness facility on site.

Yes, both tennis and padel courts are available at Verudela Villas.

Yes, a water sports centre near Verudela Villas offers jet ski, parasailing, pedal boats, banana rides, and diving.

Yes, bikes, electric bikes, and electric scooters are available to rent at Verudela Villas.

Bike tours are available at Verudela Villas, subject to availability. Ask at reception or book at https://atistria.com/sport-and-adventure.

Yes, secure bike storage is available at Verudela Villas.

Yes, excursions can be booked at the Atistria travel agency on Verudela Avenue, or online at https://atistria.com/experience.