FAQ

Splendid Resort Pula is located at Verudela 6/B, 52100 Pula, Croatia. Phone: +385 52 213 949. Email: arenasplendid@arenahotels.com.

At Splendid Resort Pula, check-in is from 16:00 and check-out is until 10:00.

Early check-in at Splendid Resort Pula may be available subject to room availability. Guests arriving before 16:00 are welcome to ask at the front desk. Late check-out is subject to availability and may incur a charge.

Yes, Splendid Resort Pula is a family-friendly resort and welcomes children of all ages.

There are no age restrictions for check-in at Splendid Resort Pula. All minors must be accompanied by an adult.

Staff speak Croatian, English, German, and Italian.

Yes, the resort has an outdoor pool filled with seawater. Working hours are: 10:00-18:00, but it may very depending on the season.

Yes, all of our hotels and resorts adhere to a high standard of sanitization and cleanliness measures.

Yes, Splendid Resort is a dog-friendly resort, extra charge.

Yes, the resort is a 100% non-smoking property.

The resort offers parking which is free of charge for all of our guests. EV charging is not available at Splendid resort.

Yes, wi-fi is available in public ares such as reception and swimming pool, for all of our guests free of charge.

Splendid Resort Pula is not accessible for guest with reduced mobility.

Splendid Resort Pula can be booked at arenacollection.com, by calling central reservations on +385 52 529 400, or by emailing info@arenacollection.com. Without a credit card, a 30% bank transfer deposit is required - allow at least five days before arrival.

Splendid Resort Pula accepts payment by cash and credit card.

Guests are required to pay on arrival in cash or by credit card.

Check the spam folder first. If there is no confirmation there, the booking may not have been completed - there may also be a typo in the email address entered. Contact central reservations on +385 52 529 400 or info@arenacollection.com.

Yes. When booking without a credit card, a 30% deposit is required upfront via bank transfer, with the remaining balance due on arrival. Allow at least five days before arrival.

Yes, invoices can be made out to a company name. This must be requested on arrival as invoices cannot be amended afterwards. The company VAT number, registered name, and address are required.

Booking details are included in the confirmation email. Check the spam folder if it has not arrived. For further help, contact central reservations on +385 52 529 400 or info@arenacollection.com.

A modification or cancellation link is included at the bottom of the booking confirmation email. For assistance, contact central reservations on +385 52 529 400 or info@arenacollection.com. If the system does not allow cancellation, the free-cancellation window has passed.

Current discounts and special offers for Splendid Resort Pula are listed at arenacollection.com/en/special-offers.

Yes, Splendid Resort Pula participates in the Arena Rewards loyalty programme. Details at arenarewards.eu.

Yes, a tourist tax applies at Splendid Resort Pula and is paid at the reception on arrival.

Yes, breakfast and dinner can be added to a booking on arrival at Splendid Resort Pula.

Reservations can be cancelled via the link in the booking confirmation email. If the system does not allow cancellation, the free-cancellation window has passed and a charge equal to one night's accommodation applies. Policies may vary by rate - check the booking confirmation for specific terms.

Yes, an ATM is available at Splendid Resort Pula, in front of the reception desk.

Splendid Resort Pula accepts Euro (EUR) only.

Splendid Resort Pula offers 218 units with pool, park, and panoramic views. Full details at https://arenacollection.com/en/destinations/pula/resorts/splendid-resort.

No, Splendid Resort Pula does not have rooms adapted for guests with reduced mobility. Guests with accessibility requirements are advised to contact the resort at arenasplendid@arenahotels.com before booking.

Room amenities at Splendid Resort Pula can be viewed during booking at arenacollection.com/en/destinations/pula/resorts/splendid-resort. For further assistance, contact central reservations on +385 52 529 400 or info@arenacollection.com.

At Splendid Resort Pula, towels are changed every three days and bed linen every seven days.

Splendid Resort Pula provides cribs for children on request, free of charge. Extra beds are not mentioned - contact the resort to confirm availability.

Yes, all rooms at Splendid Resort Pula are equipped with a safe.

No, laundry and dry cleaning services are not available at Splendid Resort Pula.

Splendid Resort Pula offers breakfast and à la carte lunch and dinner at its on-site restaurant.

The restaurant at Splendid Resort Pula serves breakfast from 08:00 to 10:00. À la carte lunch and dinner are also available - confirm hours at reception.

Breakfast at Splendid Resort Pula may be included depending on the rate booked, or can be added on arrival.

Yes, both vegetarian and vegan options are available at Splendid Resort Pula.

Yes, gluten-free options are available at Splendid Resort Pula on advance request.

Yes, children's menus are available at Splendid Resort Pula.

From Pula Airport, Splendid Resort Pula can be reached by taxi (approx. 20 minutes, 25-30 EUR), car rental at the airport, or a shuttle bus to Pula main bus station followed by a local bus to Verudela. Shuttle timetables at https://airport-pula.hr/en/passenger-info/shuttle-bus.

Splendid Resort Pula is 4km from Pula city centre. Public buses run regularly - the bus stop is a 5-minute walk from the resort.

Yes, Splendid Resort Pula is located above natural pebble and rock beaches with sea views.

Splendid Resort Pula is a 5-minute drive from Pula city centre and its Roman amphitheatre. Excursions to Brijuni National Park and across Istria can be booked at https://atistria.com/experience.

Yes, airport transfers can be arranged through Splendid Resort Pula's concierge team or booked at https://atistria.com/transfers.

Yes, car rental can be arranged through the concierge team at Splendid Resort Pula or booked at atistria.com/transfers.

Yes, a public bus stop is a 5-minute walk from Splendid Resort Pula.

No, Splendid Resort Pula does not have an on-site spa or wellness centre.

Yes, Splendid Resort Pula has an outdoor seawater pool, open 10:00-18:00. Hours may vary seasonally.

The pool at Splendid Resort Pula is open from 10:00 to 18:00. Hours may vary seasonally - confirm at reception on arrival.

No, the pool at Splendid Resort Pula is not heated.

The pool at Splendid Resort Pula is filled with seawater.

Yes, there is a children's pool at Splendid Resort Pula.

No, swimming lessons are not available at Splendid Resort Pula.

Yes, Arena Activities animation programme is available for all guests of Splendid Resort Pula.

No, babysitting services are not available at Splendid Resort Pula.

No, beauty treatment services are not available at Splendid Resort Pula.

No, there is no fitness facility at Splendid Resort Pula.

No, personal trainers are not available at Splendid Resort Pula.

Yes, both tennis and padel courts are available at Verudela Sport Center, a 5-minute walk from Splendid Resort Pula.

Tennis courts at Verudela Sport Center cannot be booked in advance. Padel courts can be booked at https://atistria.com/sport-and-adventure.

Both tennis and padel equipment is included in the court rental price at Verudela Sport Center.

No, tennis or padel lessons are not available at Verudela Sport Center.

Yes, a wide range of water sports is available on the beaches of the Verudela peninsula, a short walk from Splendid Resort Pula.

Yes, bikes are available to rent at Splendid Resort Pula.

Yes, bike tours are available at Splendid Resort Pula. Ask at the concierge desk or book at https://atistria.com/sport-and-adventure.

No, Splendid Resort Pula does not have secure bike storage.

Yes, a mini-golf course is available at Verudela Sport Center, near Splendid Resort Pula.

Mini-golf equipment is included in the Verudela Sport Center court rental price.

Yes, excursions can be booked through Splendid Resort Pula's concierge team or at the Atistria agency on Verudela Shopping Avenue. More options at https://atistria.com.