FAQ

Addres: Verudela 11, 52100 Pula, Croatia
T: +385 52 590 781
E: ppvpres@parkplazacroatia.hr

At Park Plaza Verudela Pula, check-in is at 15:00 and check-out is at 10:00.

It is possible that your room is ready before the 3:00 pm check-in, but we cannot promise this. In case you arrive before 3:00 pm, please ask at the front office if your room is ready. 

Yes, Park Plaza Verudela Pula is a family-friendly resort and welcomes children of all ages.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Staff speak Croatian, English, German, and Italian.

All Radisson apartmentss have cleanliness and sanitization measures in place to ensure the health, safety, and security of our guests. Learn more here: https://www.radissonapartmentss.com/en-us/social-responsibility/health-safety

Yes, Park Plaza Arena is a dog-friendly apartments. More information can be found at: https://radissonapartmentss.iceportal.com/asset/park-plaza-brand-emea/miscellaneous/16256-118838-m33620694.pdf

Yes, the apartments is a 100% non-smoking property. 

The apartments offers parking which is free of charge for all of our guests. Park Plaza Verudela has 4 places for electric car charging.

Yes, wi-fi is available for all of our guests free of charge. 

Yes, but only if they are travelling with support.

"If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/pula/resorts/park-plaza-verudela and choose one of the offered apartments. 

Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacollection.com or our booking request webform https://www.arenacollection.com/en/contact. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do."

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacollection.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacollection.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacollection.com.
You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Park Plaza Verudela Pula on our Special Offers page: https://www.arenacollection.com/en/special-offers.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/

Yes, tourist tax is paid directly at the reception desk.

Yes, you can in all our apartmentss, except in Guest house Riviera since it doesn't offer dinner.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes, ATM is available at Park Plaza Verudela Pula.

The accepted and official currency is Euro.

Park Plaza Verudela is equiped with 561 different apartment types and suites with different size, view and amenities to ensure every unique experience. More information can be found at:
https://www.arenacollection.com/en/destinations/pula/resorts/park-plaza-verudela

Yes, Park Plaza Verudela has some apartments acesssible to guests with reduced mobility, but not specifically suited for them.

A detailed list of all in-apartment amenities can be found at:  https://www.arenacollection.com/en/destinations/pula/resorts/park-plaza-verudela .

At Park Plaza Verudela, towels are changed every 3 days or based on request, and bed linen is changed every 7 days.

Yes, extra beds and baby cribs are available upon request. Please inform us in advance.

Kids cribs, chairs and other amenities are available upon request at Park Plaza Verudela.

Yes, every apartment is equipped with a personal safe for guest use.

Yes, laundry services are available at Park Plaza Verudela. 

In Park Plaza Verudela resort there are a few different options to chose from, whether you are aiming more for the local, Mediterranean cuisine or quick bites on the go. 

Working hours of restaurants and bars at Park Plaza Verudela resort are:

• Main Restaurant Verudela

Breakfast 07:00 - 10:00
Dinner 19:00 - 21:00

• Pool Bar & Restaurant Oliva

daily 10:00 - 20:00 (kitchen works from: 12:00 - 19:00)

• Espressamente Illy

daily 07:00-20:00

• Burger bar Secondi

daily 13:00 - 21:00

There are many other restaurants around the resort which opening hours change during season, so please check upon arrival.

Breakfast is not included with stay at Park Plaza Verudela, as those are self-catering apartments.

Yes, both vegetarian and vegan options are available at Park Plaza Verudela.

Most restaurants at Park Plaza Verudela offer gluten-free dining options, but please check directly with the restaurants upon your arrival.

You can dine in all restaurants at Park Plaza Verudela without being a guest of the resort. 

Yes, kids menus are available at Park Plaza Verudela.

You can reach Park Plaza Verudela Pula by renting a car directly at the airport or by booking a taxi service.

Park Plaza Verudela is situated 5km from the center of Pula.

Park Plaza Verudela Pula is surrounded by the sea and beautiful, pebbly beaches all around the resort. 

The resort is located 10 minute drive from the ancient Pula city center where you can explore different type of sceneries. For more unforgettable experience, you can book all your excursions and adventures prior your arrival at: 
https://atistria.com/experience/

From Pula Airport
When arriving in Pula airport, you have a short distance to travel before you arrive at the property.
Taxi: A 20 minute taxi journey that will cost approximately €25 - €30.

A car can be rented at the reception desk of Park Plaza Verudela Pula.

Yes, public buses run to and from Verudela and the city center every 20 minutes. The bus stop is located 5 minutes walk from the resort (at the entry of the resort).

There is no spa or wellness center at Park Plaza Verudela Pula. 

Park Plaza Verudela Pula has 2 outdoor pools and 1 children pool. Working hours are from 9:00 - 19:00.

Yes, animation programmes are provided for guests of Park Plaza Verudela Pula resort. Please check at the reception desk or nearest Arena Activities point.

There are beauty treatments available at Park Plaza Histria hotel with a surcharge, available to guests of Park Plaza Verudela Pula. 

There is an outdoor fitness area available at Park Plaza Verudela Pula. Indoor fitness facility is not available at Park Plaza Verudela Pula.

Yes, both tennis and padel courts are available at Park Plaza Verudela Pula.

Yes, a nearby water sports center offers jet ski, parasailing, pedal boats, banana rides, and a diving center.

Yes, it is possible to rent bikes, electric bikes and electric scooters.

Bike tours are offered based on availability. For more details, please ask at the reception desk or book directly via: https://atistria.com/sport-and-adventure/

Yes, bike storage is available at Park Plaza Verudela.

Yes, excursions can be booked via https://atistria.com/experience/ or through your resort concierge.