FAQ

Address: Verudella 6/B, 52100 Pula
Tel: +385 52 213 949
E-Mail: arenahorizont@arenahotels.com

At Horizont Resort Pula, check-in is at 16:00 and check-out is at 10:00.

 It is possible that your room is ready before the 3:00 pm check-in, but we cannot promise this. In case you arrive before 3:00 pm, please ask at the front office if your room is ready. 

Yes, Horizont Resort Pula is a family-friendly resort and welcomes children of all ages.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Staff speak Croatian, English, German, and Italian.

Yes, the resort has an outdoor pool filled with seawater. Working hours are: 10:00-18:00, but it may very depending on the season.

Yes, all of our hotels and resorts adhere to a high standard of sanitization and cleanliness measures.

Yes, Horizont Resort Pula is a dog-friendly resort.

Yes, the resort is a 100% non-smoking property. 

The resort offers parking which is free of charge for all of our guests. EV charging is not available at Horizont resort Pula.

Yes, wi-fi is available for all of our guests free of charge. 

Horizont Resort Pula is not accessible for guest with reduced mobility.

"If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/pula/resorts/horizont-resort and choose one of the offered resort. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacollection.com or our booking request webform https://www.arenacollection.com/en/contact. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do."

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacollection.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacollection.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacollection.com.
You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Horizont Resort Pula on our Special Offers page: https://www.arenacollection.com/en/special-offers.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/

Yes, tourist tax is paid directly at the reception desk.

Yes, you can in all our resorts.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes, ATM is available at the resort, in front of the reception desk.

The accepted and official currency is Euro.

Horizont Resort Pula offers 218 units, in a resort enriched with pool, park and panoramic views. 

No, Horizont Resort Pula does not have rooms suited for people with reduced mobility.

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website https://www.arenacollection.com/ and the do a search for the same room type or contact us directly at 00385/52-529-400 or at info@arenacollection.com.

Towels are changed every 3 days and bed linen every 7 days.

Horizont Resort Pula provides cribs for children upon advanced request, free of charge.

Yes, all apartments are equiped with a safe.

Laundry and dry cleaning services are not available at Horizont Resort Pula.

Horizont Resort Pula offers breakfast, a-la-carte lunch and dinner.

The restaurant of Horizont Resort Pula serves only breakfast from 08:00-10:00.

Depending on the booking type, breakfast can be included or added extra on the stay.

Yes, both vegeterian or vegan options are available at Horizont Resort Pula.

Yes, gluten-free options are available at Horizont Resort Pula, with an advance request.

Yes, kids menus are available at Horizont Resort Pula.

You can reach the resort by booking by renting a car directly at the airport, by booking a taxi service or by taking a shuttle bus from the Airport to the main bus station, from where you can take local bus to Verudela. Shuttle bus information are available at: https://airport-pula.hr/en/passenger-info/shuttle-bus/

The resort is distanced 4km from Pula city center, connected with public transportation. Bus station is located 5 minutes walk from the resort. 

Yes, the resort is located above many beautiful natural beached, rocky and pebbly, with breathtaking views. 

Being located on a small penninsula surrounded by the sea and just a 5 minute drive to the city center, there are many attractions you can experience based on your interest: whether you would like adventure-filled days, cooking classes, ancient tours, water sports or indulge in gastro tastings. Those can be booked in advance at: https://atistria.com/experience/

Yes, airport shuttle can be organized by Horizont Resort Pula through our concierge team or directly at: https://atistria.com/transfers/

Yes, a car can be rented at Horizont Resort Pula through our concierge team or directly at: https://atistria.com/transfers/

Yes, public transportation by bus is located a 5 minute walk from the resort. 

No, the resort does not have spa or wellness center. 

Yes, the resort has an outdoor pool filled with seawater. Working hours are: 10:00-18:00, but it may very depending on the season.

The pool is not heated.

The pool at Horizont Resort Pula is filled with seawater. 

Yes, there is a children pool at Horizont Resort Pula.

Swimming lessons are not available at Horizont Resort Pula.

Yes, there is Arena Activities animation program available for all guests of the resort.

No, babysitting services are not available at Horizont Resort Pula.

The resort does not have a spa or wellness center. 

The resort does not have a spa or wellness center. 

The resort does not have hairdresser or beauty parlour services available.

No, fitness facility is not available at Horizont Resort Pula.

No, fitness facility is not available at Horizont Resort Pula.

The resort does not have a spa, wellness or fitness center. 

There are no personal trainers available at Horizont Resort Pula. 

Yes, both tennis and padel courts are available at Verudela Sport Center, just a 5-minute walk from Horizont Resort Pula.

Tennis courts cannot be booked in advanced, while padel can be booked in advance via: https://atistria.com/sport-and-adventure/

Both tennis and padel equipment is included in the price of renting the cours. 

Tennis and padel lessons are not available for booking at Horizont Resort Pula.

Yes, a wide range of water sports is available near Horizont Resort Pula. You’ll find various activities on the beaches across the Verudela peninsula, just a short walk from the hotel.

Yes, bike rentals are available at Horizont Resort Pula, making it easy to explore the surrounding area on two wheels.

Yes, bike tours can be booked through Horizont Resort Pula. Please ask our concierge team or book directly via: https://atistria.com/sport-and-adventure/

Horizont Resort Pula does not have a storage room for bikes.

Yes, there is a mini-golf court available at Verudela Sport Center. 

Mini golf equipment is included in the price of renting the court.

Yes, guests at Horizont Resort Pula can book a variety of excursions through the AtIstria agency, located at Verudela Shopping Avenue, or directly with the hotel concierge. For more information and options, visit http://atistria.com.