FAQ

Horizont Resort Pula is located at Verudela 6/B, 52100 Pula, Croatia. Phone: +385 52 213 949. Email: arenahorizont@arenahotels.com.

At Horizont Resort Pula, check-in is from 16:00 and check-out is until 10:00.

Early check-in at Horizont Resort Pula may be available subject to room availability. Guests arriving before 16:00 are welcome to ask at the front desk. Late check-out is subject to availability and may incur a charge.

Yes, Horizont Resort Pula is a family-friendly resort and welcomes children of all ages.

There are no age restrictions for check-in at Horizont Resort Pula. All minors must be accompanied by an adult.

Staff at Horizont Resort Pula speak Croatian, English, German, and Italian.

Yes, Horizont Resort Pula has an outdoor seawater pool, open 10:00-18:00. Hours may vary seasonally.

Yes, Horizont Resort Pula adheres to high cleanliness and hygiene standards across all areas of the resort.

Yes, Horizont Resort Pula is dog-friendly.

Yes, Horizont Resort Pula is a 100% non-smoking property.

Horizont Resort Pula offers free parking for all guests. EV charging is not currently available.

Yes, Wi-Fi is available at Horizont Resort Pula, free of charge.

No, Horizont Resort Pula is not adapted for guests with reduced mobility. Guests with accessibility requirements are advised to contact the resort at arenahorizont@arenahotels.com before booking.

Horizont Resort Pula can be booked at arenacollection.com, by calling central reservations on +385 52 529 400, or by emailing info@arenacollection.com. Without a credit card, a 30% deposit via bank transfer is required - allow at least five days before arrival.

Horizont Resort Pula accepts payment by cash and credit card.

Guests are required to pay on arrival in cash or by credit card.

Check the spam folder first. If there is no confirmation there, the booking may not have been completed. Contact central reservations on +385 52 529 400 or info@arenacollection.com.

Yes. A 30% deposit via bank transfer is required upfront, with the remaining balance due on arrival. Allow at least five days before arrival.

Yes, invoices can be made out to a company name. This must be requested on arrival as invoices cannot be amended afterwards. The company VAT number, registered name, and address are required.

Booking details are in the confirmation email. Check the spam folder if it has not arrived. For help, contact central reservations on +385 52 529 400 or info@arenacollection.com.

A modification or cancellation link is included at the bottom of the booking confirmation email. For assistance, contact central reservations on +385 52 529 400 or info@arenacollection.com. If the system does not allow cancellation, the free-cancellation window has passed.

Current discounts and special offers for Horizont Resort Pula are listed at arenacollection.com/en/special-offers.

Yes, Horizont Resort Pula participates in the Arena Rewards loyalty programme. Details at arenarewards.eu.

Yes, a tourist tax applies at Horizont Resort Pula and is paid at reception on arrival.

Yes, breakfast and dinner can be added to a booking on arrival at Horizont Resort Pula.

Reservations can be cancelled via the link in the booking confirmation email. If the system does not allow cancellation, the free-cancellation window has passed and a charge equal to one night's accommodation applies. Policies may vary by rate.

Yes, an ATM is available at Horizont Resort Pula, in front of the reception desk.

Horizont Resort Pula accepts Euro (EUR) only.

Horizont Resort Pula offers 218 units with pool, park, and panoramic views. Full details at arenacollection.com/en/destinations/pula/resorts/horizont-resort .

Room amenities at Horizont Resort Pula can be viewed during booking at info@arenacollection.com .

At Horizont Resort Pula, towels are changed every three days and bed linen every seven days.

Horizont Resort Pula provides cribs for children on request, free of charge. Availability of extra beds - contact the resort to confirm.

Yes, all rooms at Horizont Resort Pula are equipped with a safe.

No, laundry and dry cleaning services are not available at Horizont Resort Pula.

Horizont Resort Pula offers breakfast and a la carte lunch and dinner at its on-site restaurant.

The restaurant at Horizont Resort Pula serves breakfast from 08:00 to 10:00. A la carte lunch and dinner are also available - confirm hours at reception.

Breakfast at Horizont Resort Pula may be included depending on the rate booked, or can be added on arrival.

Yes, both vegetarian and vegan options are available at Horizont Resort Pula.

Yes, gluten-free options are available at Horizont Resort Pula on advance request.

Yes, children's menus are available at Horizont Resort Pula.

From Pula Airport, Horizont Resort Pula can be reached by taxi (approx. 20 minutes, 25-30 EUR), car rental at the airport, or a shuttle bus to Pula main bus station followed by a local bus to Verudela. Shuttle timetables at airport-pula.hr/en/passenger-info/shuttle-bus .

Horizont Resort Pula is 4km from Pula city centre. Public buses run regularly - the bus stop is a 5-minute walk from the resort.

Yes, Horizont Resort Pula is located above natural pebble and rock beaches with sea views.

Horizont Resort Pula is a 5-minute drive from Pula city centre and its Roman amphitheatre. Excursions to Brijuni National Park and across Istria can be booked at atistria.com/experience.

Yes, airport transfers can be arranged through Horizont Resort Pula's concierge team or booked at atistria.com/transfers .

Yes, car rental can be arranged through the concierge team at Horizont Resort Pula or booked at atistria.com/transfers .

Yes, a public bus stop is a 5-minute walk from Horizont Resort Pula.

No, Horizont Resort Pula does not have an on-site spa or wellness centre.

No, the pool at Horizont Resort Pula is not heated.

The pool at Horizont Resort Pula is filled with seawater.

Yes, there is a children's pool at Horizont Resort Pula.

No, swimming lessons are not available at Horizont Resort Pula.

Yes, Arena Activities animation programme is available for all guests of Horizont Resort Pula.

No, babysitting services are not available at Horizont Resort Pula.

No, beauty treatment services are not available at Horizont Resort Pula.

No, there is no fitness facility at Horizont Resort Pula.

No, personal trainers are not available at Horizont Resort Pula.

Yes, both tennis and padel courts are available at Verudela Sport Center, a 5-minute walk from Horizont Resort Pula.

Tennis courts at Verudela Sport Center cannot be booked in advance. Padel courts can be booked at atistria.com/sport-and-adventure .

Both tennis and padel equipment is included in the court rental price at Verudela Sport Center.

No, tennis or padel lessons are not available at Verudela Sport Center.

Yes, a wide range of water sports is available on the beaches of the Verudela peninsula, a short walk from Horizont Resort Pula.

Yes, bikes are available to rent at Horizont Resort Pula.

Yes, bike tours are available at Horizont Resort Pula. Ask at the concierge desk or book at atistria.com/sport-and-adventure .

No, Horizont Resort Pula does not have secure bike storage.

Yes, a mini-golf course is available at Verudela Sport Center, near Horizont Resort Pula.

Mini-golf equipment is included in the Verudela Sport Center court rental price.

Yes, excursions can be booked through Horizont Resort Pula's concierge team or at the Atistria agency on Verudela Shopping Avenue. More options at atistria.com .