FAQ

Address: Verudela 31, 52100 Pula
Tel: +385 52 375 000
E-Mail: ppapres@parkplazacroatia.hr

At Park Plaza Arena Pula, check-in is at 15:00 and check-out is at 10:00.

It is possible that your room is ready before the 3:00 pm check-in, but we cannot promise this. In case you arrive before 3:00 pm, please ask at the front office if your room is ready. 

Yes, children are welcome as our guests.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Hotel staff speak Croatian, English, German, and Italian.

Yes, Park Plaza Arena Pula has 1 outdoor pool. Working hours are from 7:00 am - 7:00 PM

All Radisson hotels have cleanliness and sanitization measures in place to ensure the health, safety, and security of our guests. Learn more here: https://www.radissonhotels.com/en-us/social-responsibility/health-safety

Yes, Park Plaza Arena is a dog-friendly hotel. More information can be found at: https://radissonhotels.iceportal.com/asset/park-plaza-brand-emea/miscellaneous/16256-118838-m33620694.pdf

Yes, Park Plaza Arena Pula is a 100% smoke-free hotel.

The hotel offers parking which is free of charge for all of our guests. 4 charging stations for electric vechicles are available at the hotel parking, with a surcharge.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, Park Plaza Arena Pula is accessible to guests with reduced mobility. 

"If you have a credit card, you can go to our website https://www.arenacollection.com/ or visit the Radisson hotels website (only for the Park Plaza hotels) https://www.radissonhotels.com/en-us/ and choose one of the offered hotels.

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arencollection.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arencollection.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arencollection.com.
You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Park Plaza Arena Pula on our Deals page.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/

Yes, tourist tax is paid directly at the reception desk.

Yes, you can in all our hotels, except in Guest house Riviera since it doesn't offer dinner.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes, ATM is available at the hotel. 

The accepted and official currency is Euro.

Park Plaza Arena offers 181 rooms and suites situated across 5 floors, with pool, park and panoramic views. 

Yes, Park Plaza Arena Pula has rooms suited for guests with reduced mobility.

Yes, internconnecting rooms are available at Park Plaza Arena Pula.

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website www.arenahotels.com and the do a search for the same room type or contact us directly at 00385/52-529-400 or at info@arencollection.com

At Park Plaza Arena Pula, towels are changed every 3 days or based on request, and bed linen is changed on the 7th day of the stay.

Yes, extra bed or crib for children is available at some room typologies (due to the room size), upon prior request.

Kids cribs, chairs and other amenities are available upon request at Park Plaza Arena Pula.

Yes, all rooms are equiped with a safe at Park Plaza Arena Pula.

Yes, laundry services are available. For details, please contact the front desk during your stay.

Park Plaza Arena Pula offers breakfast, a-la-carte lunch and dinner.

Working hours:
Breakfast:  7:00 am - 10:30 am
À la carte lunch: 12:00 pm - 6:00 pm
Dinner: 6:30 pm - 9:00 pm

Depending on the booking type, breakfast can be included or added extra on the stay.

Yes, there are both vegan and vegetarian options available at Park Plaza Arena Pula upon request.

Yes, gluten-free meal options are available at Park Plaza Arena Pula.

Yes, walk-in guests are welcome to dine at the hotel’s restaurant and lobby bar.

Yes, kids menus are available at Park Plaza Arena Pula.

You can reach the hotel by booking Park Plaza transfer service, by renting a car directly at the airport, by booking a taxi service or by taking a shuttle bus from the Airport to the main bus station, from where you can take local bus to Verudela. Shuttle bus information are available at: https://airport-pula.hr/en/passenger-info/shuttle-bus/

The hotel is distanced 4km from Pula city center, connected with public transportation. Bus station is located 5 minutes walk from the hotel. 

Yes, the hotel is located above the famous Hawaii beach, surrounded by pine trees and providing natural shade. 

Being located on a small penninsula surrounded by the sea and just a 5 minute drive to the city center, there are many attractions you can experience based on your interest: whether you would like adventure-filled days, cooking classes, ancient tours, water sports or indulge in gastro tastings. Those can be booked in advance at: https://atistria.com/experience/

Yes, Park Plaza transfer service is available daily to all our guests staying at Verudela peninsula in Pula. We specialize in passenger transport and offer best price-quality ratio. All our drivers are licensed with many years of experience in transfer industry. You can book your transfer via Arena Collection Mobile app or simply contact the reception desk. +385 52 590 000

Yes, car rental services are available directly at the hotel.

Yes, public buses run to and from Verudela, where the hotel is located, and the city center every 20 minutes. The bus stop is located 5 minutes walk from the resort (at the entry of the resort).

Yes, both wellness and fitness centers are available at the hotel.

Yes, the hotel has 1 outdoor pool. Working hours are from 7:00 am - 7:00 PM

No, the outdoor pool is not heated.

At Park Plaza Arena Pula the pool is filled with seawater.

No, a children’s pool is not available at the hotel.

Swimming lessons are not available at Park Plaza Arena Pula.

Yes, the hotel provides seasonal animation and entertainment programs for adults and children.

Babysitting can be arranged on request, subject to availability and for an extra charge.

Senseas Wellness & Spa at Park Plaza Histria offers advanced beauty and health treatments, personalized Aromatherapy sessions, saunas, experience showers, cozy darkroom and many more.

Wellness center Senseas, at Park Plaza Arena Pula, offers saunas, face and body care rituals and massages.For more information, please check: https://arenagodigital.com/wp-content/uploads/pdf/SenseasSpa-menu-PPArena.pdf 

Fitness facility is included in the price of stay for all of our guests, while individual fitness sessions are an extra service. 

The working hours of wellness center at Park Plaza Arena Pula 08:00-19:00, and fitness center is open from 05:00-23:00.

Personal trainers are not available at Park Plaza Arena Pula.

Yes, both tennis and padel courts are available at Verudela Sport Center, just a 5-minute walk from Park Plaza Arena Pula.

Tennis courts cannot be booked in advanced, while padel can be booked in advance via: https://atistria.com/sport-and-adventure/

Both tennis and padel equipment is included in the price of renting the cours. 

Tennis and padel lessons are not available for booking at Park Plaza Arena Pula.

Yes, a wide range of water sports is available near Park Plaza Arena Pula. You’ll find various activities on the beaches across the Verudela peninsula, just a short walk from the hotel.

Yes, bike rentals are available at Park Plaza Arena Pula, making it easy to explore the surrounding area on two wheels.

Yes, bike tours can be booked through Park Plaza Arena Pula. Please ask our concierge team or book directly via: https://atistria.com/sport-and-adventure/

Park Plaza Arena Pula does not have a bike storage in place.

There is a mini-golf course nearby at Verudela Sports Center.

Mini golf equipment is included in the price of renting the court.

Yes, excursions are available for booking through http://atistria.com/, at AtIstria agency located at Verudela Shopping Avenue and/or with your concierge.