FAQ

ADDRESS: Verudela 16, 52100 Pula
TEL: +385 (0)52 378 700
E-MAIL: [email protected]

It is possible to check-in from 2:00 pm, and the check-out is until 10:00 am (only in the Park Plaza Histria check-out is until 11:00 am).

Early check-in may be possible depending on room availability, but it’s not guaranteed. Upon early arrival, please check with the front desk for room readiness.

Yes, children are welcome at Grand Hotel Brioni Pula.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Staff members speak Croatian, English, German, and Italian.

Yes, the hotel has both indoor and outdoor pools. Working hours are: Outdoor pool: 8 AM - 6 PM, Indoor pool: 8 AM - 21 PM

Yes, hygiene measures are in place for the property itself and all of our employees.

Unfortunately, pets are not allowed at Grand Hotel Brioni Pula. 

Yes, Grand Hotel Brioni Pula is a non-smoking property. 

Yes, parking is available free of charge for hotel guest and there is a station to charge electric cars.

Yes, wi-fi is available and free of charge for hotel guests.

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at [email protected].

Yes, you can. When booking in this mannor you would need to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at [email protected].

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at [email protected].

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Yes, they are. Any offer you get from use that mentions discounts already includes these discounts. That means it is not necessary to deduct anything from the price you see in the offer and it is final price.

There is a loyalty program in place, Radissson Rewards: https://www.radissonhotels.com/en-us/rewards

Yes, tourist tax is paid directly at the reception desk.

Yes, you can in all our hotels, except in Guest house Riviera since it doesn't offer dinner.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes.

The accepted and official currency is Euro.

Grand Hotel Brioni Pula offers 3 room types and 3 types of suites with different size, view and amenities to ensure every unique experience.  More information can be found at: https://www.grandhotelbrioni.com/en/accommodation/accommodation

Yes, the hotel provides accessible rooms designed to accommodate guests with reduced mobility. 

Yes, interconnecting rooms are available upon request, subject to availability. 

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website www.arenacollection.com and the do a search for the same room type or contact us directly at 00385/52-529-400 or at [email protected]

At Grand Hotel Brioni Pula towels are changed daily, while linen is changed every second day.

Yes, an extra bed/crib can be provided upon request, with a maximum of 1 per room.

Yes, all rooms are equipped with a personal safe for your valuables, available free of charge.

Yes, the hotel offers laundry services. 

Grand Hotel Brioni Pula offers different types of cuisine to accommodate all of our guests preferences, through 3 different restaurants.

Sophia restaurant: Tuesday to Sunday 18:30-23:00
Brioni Forum: Breakfast: 07:00-11:00, Dinner: 18:30-21:30 (during winter season18:00-21:00)
Brioni Lungomare: 11:00-18:00

Yes, breakfast is included with the price of stay at Grand Hotel Brioni Pula.

Yes, there are both vegetarian and vegan options available at Grand Hotel Brioni Pula restaurants.

Yes, gluten-free meal options are available.

Yes, but only at the times restaurant is serving lunch and dinner for the guests. 

Grand Hotel Brioni Pula does not offer kids menu specifically, but the dishes are tailored to accommodate even our littlest guests.

You can reach the hotel by by renting a car directly at the airport, by booking a taxi service at the airport or by taking a shuttle bus from the airport to the main bus station, from where you can take local bus to Verudela. Shuttle bus information are available at: https://airport-pula.hr/en/passenger-info/shuttle-bus/

The hotel is distanced 4km from Pula city center, connected with public transportation. Bus station is located 5 minutes walk from the hotel. 

Yes, the hotel is just steps away from the beach, offering direct access to the beautiful Adriatic coastline.

Being located on a small penninsula surrounded by the sea and just a 5 minute drive to the city center, there are many attractions you can experience based on your interest: whether you would like adventure-filled days, cooking classes, ancient tours, water sports or indulge in gastro tastings. Those can be booked in advance at: https://atistria.com/experience/

Yes, airport shuttle can be organized by Grand Hotel Brioni Pula through our concierge team or directly at: https://atistria.com/transfers/

Yes, a car can be rented at Grand Hotel Brioni Pula through our concierge team or directly at: https://atistria.com/transfers/

Yes, local buses are available within a 5-minute walk from the hotel, offering convenient connections to Pula city center and nearby attractions.

Yes, Grand Hotel Brioni Pula offers both a spa and a wellness center for guests seeking relaxation and rejuvenation.

Yes, Grand Hotel Brioni Pula has both indoor and outdoor pools. The outdoor pool is open from 8:00 AM to 6:00 PM, and the indoor pool is open from 8:00 AM to 9:00 PM.

Yes, the indoor pool at Grand Hotel Brioni Pula is heated. The outdoor pool is not heated.

Both the indoor and outdoor pools at Grand Hotel Brioni Pula can be filled with either sea water or fresh water, depending on the season and maintenance schedule.

No, Grand Hotel Brioni Pula does not have a dedicated children’s pool.

No, swimming lessons are not available at Grand Hotel Brioni Pula.

Grand Hotel Brioni Pula does not have animation programmes in place.

Yes, babysitting service is available at Grand Hotel Brioni Pula. For more information, please reach out to our concierge team upon arrival.

Yes, beauty treatments are available at Pjerika, a professional hair studio for men and women located at the hotel.

Opening hours: Tuesday to Sunday, 07:00–22:00 (closed on Mondays)

Phone: +385 91 367 3621

Email: [email protected]

Yes, Grand Hotel Brioni Pula has a fully equipped fitness center with TechnoGym cardio, strength, and resistance machines. Guests can also request personal training and tailored workout programs.

Access to the fitness center is included in your stay. Personal training sessions are available for an additional fee.

The wellness and fitness center at Grand Hotel Brioni Pula is open daily from 08:00 to 21:00.

Phone: +385 52 378 714

Yes, certified personal trainers are available upon request at Grand Hotel Brioni Pula.

Yes, both tennis and padel courts are available at Verudela Sport Center, just a 5-minute walk from Grand Hotel Brioni Pula.

Tennis courts cannot be booked in advanced, while padel can be booked in advance via: https://atistria.com/sport-and-adventure/

Both tennis and padel equipment is included in the price of renting the cours. 

Tennis and padel lessons are not available for booking at Grand Hotel Brioni Pula.

Yes, a wide range of water sports is available near Grand Hotel Brioni Pula. You’ll find various activities on the beaches across the Verudela peninsula, just a short walk from the hotel.

Yes, bike rentals are available at Grand Hotel Brioni Pula, making it easy to explore the surrounding area on two wheels.

Yes, bike tours can be booked through Grand Hotel Brioni Pula. Please ask our concierge team or book directly via: https://atistria.com/sport-and-adventure/

Grand Hotel Brioni Pula does not have a storage room for bikes.

Yes, there is a mini-golf court available at Verudela Sport Center. 

Mini golf equipment is included in the price of renting the court.

Yes, guests at Grand Hotel Brioni Pula can book a variety of excursions through the AtIstria agency, located at Verudela Shopping Avenue, or directly with the hotel concierge. For more information and options, visit https://atistria.com/

Yes, Grand Hotel Brioni Pula offers concierge services. For assistance with bookings, local recommendations, and guest support, please inquire at the reception desk.

Yes, the hotel features a variety of meeting and banquet rooms, equipped with modern audiovisual (A/V) technology, ideal for conferences, business events, or private celebrations.

Yes, the hotel's event and meeting spaces are accessible and equipped to accommodate guests with reduced mobility.

There is no dedicated event coordinator at Grand Hotel Brioni Pula, but our concierge team is here to help you with anything you may need.

There is no restriction on how early the venue needs to be booked, but we recommend booking as early as possible, due to high demand, especially in high season.

There is no restriction on minimum or maximum event duration.

Yes, event venue at Grand Hotel Brioni Pula can be reserved for exclusive use.

Each fee is defined based on the specific needs of the event, upon which an offer is tailored. For more information please contact: [email protected] 

There may be special deals or offers provided based on different criteria. For more information, please contact us at: [email protected]

For more information on booking the venue, please contact us at: [email protected]

Grand Hotel Brioni Pula exclusively offers in-house catering for events. 

Yes, standard audio-visual (A/V) equipment is provided for events at Grand Hotel Brioni Pula.

While dedicated technical support is not available during events, our reception team is on hand to assist with any questions or basic troubleshooting.

For more information on the equipment and technical support, please contact us at: [email protected]

Yes, there is accomodation available for on-site guests in Grand Hotel Brioni Pula.

Group rates are available at Grand Hotel Brioni Pula. For more information, please contact us at: [email protected] 

All venus are located at Grand Hotel Brioni Pula, so there is no need to travel between the hotel and the venue.

Yes, parking is available and free of charge for all hotel guests, including those attending events.

No wedding packages are offered, but please get in touch with the sales department for further inquiries.