FAQ

Address: Selo 250, 52100 Premantura (Medulin)
Telephone: +385 52 575 111
E-mail: arenastupice@arenacampsites.com

At Arena Stupice Camping Homes, check-in is at 16:00 and check-out is at 10:00.

It is possible that your camping home is ready before the 16:00 check-in, but we cannot promise this. In case you arrive before 16:00, please ask at the front office if it is possible to check-in. 

Yes, Arena Stupice Camping Homes is a family-friendly campsite and welcomes children of all ages.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Staff speak Croatian, English, German, and Italian.

Arena Stupice Camping Homes does not have a pool.

Yes, Arena Stupice Camping Homes is a dog-friendly campsite.

Yes, the campsite is a 100% non-smoking property. 

Yes, the campsite offers parking which is free of charge for all of our guests and EV charging which is offered with a surcharge, paid directly at the charging spot via QR code/application.

Yes, wi-fi is available for all of our guests free of charge. 

Yes, but only if they are travelling with support.

If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/premantura/mobile-homes/arena-stupice-mobile-homes and choose one of the offered options. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacampsites.com or our booking request webform https://www.arenacampsites.com/en/request. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacampsites.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacampsites.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacampsites.com.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Arena Stupice Camping Homes on our Special Offers page: https://www.arenacollection.com/en/special-offers.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/.

Tourist tax is included in the price of stay. 

There is no option of breakfast or dinner available with the stay. Guests are welcome to enjoy lunch or dinner at the restaurant located at the campsite.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes, ATM is available at the campsite. 

The accepted and official currency is Euro.

During the reservation process you can see what there is to be found in the mobile home. If you wish to review this information, you can go to our website https://www.arenacollection.com/en/destinations/premantura/mobile-homes/arena-stupice-mobile-homes and the do a search for the same mobile home or camping home type or contact us directly at 00385/52-529-400 or at info@arenacampsites.com.

Arena Stupice Camping Homes has some camping homes accessible to people with reduced mobility if they are travelling with support. 

Arena Stupice Camping Homes offers 111 fully equiped camping homes, with max occupancy of 5 persons.