FAQ

Address: Selo 250, 52100 Premantura (Medulin)
Telephone: +385 52 575 111
E-mail: arenastupice@arenacampsites.com

At Arena Stupice Campsite, check-in is at 16:00 and check-out is at 10:00.

It is possible that your pitch is free before the 16:00 check-in, but we cannot promise this. In case you arrive before 16:00, please ask at the front office if it is possible to check-in. 

Yes, Arena Stupice Campsite is a family-friendly campsite and welcomes children of all ages.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Staff speak Croatian, English, German, and Italian.

Arena Stupice Campsite does not have a pool.

Yes, Arena Stupice Campsite is a dog-friendly campsite.

At Arena Stupice Campsite, smoking is allowed on all outside areas.

Yes, the campsite offers parking which is free of charge for all of our guests and EV charging which is offered with a surcharge, paid directly at the charging spot via QR code/application.

Yes, wi-fi is available for all of our guests free of charge. 

Yes, but only if they are travelling with support.

If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/premantura/campsites/arena-stupice-campsite and choose one of the offered options. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacampsites.com. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacampsites.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacampsites.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacampsites.com.
You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Arena Stupice Campsite on our Special Offers page: https://www.arenacollection.com/en/special-offers.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/.

Tourist tax is included in the price of stay. 

There is no option of breakfast or dinner available with the stay. Guests are welcome to enjoy lunch or dinner at the restaurant located at the campsite.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes, ATM is available at the campsite. 

The accepted and official currency is Euro.

Arena Stupice Campsite offers 914 pitches, Standard, Superior, Camping Special, Premium and Luxury typology, with maximum occupancy from 2 to 8 persons, depending on your needs.

Arena Stupice Campsite has pitches accessible to people with reduced mobility if they are travelling with support.

Yes, at sanitary blocks of Arena Stupice Campsite there is self-service laundry machine available.

At Arena Stupice Campsite there are many restaurants that offer different types of cuisine to accommodate all of our guests preferences. For the latest information, please check with the reception desk upon your arrival.

Opening hours vary through season. For the latest information please check with the reception desk upon your arrival.

Brekafast is not included with stay at Arena Stupice Campsite.

Yes, there are vegetarian and vegan options available.

Yes, gluten-free meals are available upon request.

Yes, the restaurants welcome walk-in guests. 

Yes, kid's menues are available at the restaurants.

You can reach Arena Stupice Campsite by renting a car directly at the airport or by booking a taxi service.

Arena Stupice Campsite is situated 9km from the center of Pula.

Yes, the campsite surrounded with beaches, where you can choose between rocky and pebbly beaches.

Being located on a small penninsula surrounded by the sea and just a 5 minute drive to the city center, there are many attractions you can experience based on your interest: whether you would like adventure-filled days, cooking classes, ancient tours, water sports or indulge in gastro tastings. Those can be booked in advance at: 
https://atistria.com/experience/.

From Pula Airport:
When arriving in Pula airport, you have a short distance to travel before you arrive at the property. 

Public Bus:
There are regular bus connections available from the airport to the Pula city centre and Premantura.

Taxi:
A 20 minute taxi journey that will cost approximately €25 - €30.

A car can be rented at the reception desk of Arena Stupice Campsite.

Yes, the nearest bus stop is close to the campsite, connecting you to Pula and other destinations.

No, there are no spa or wellness centers available at Arena Stupice Campsite.

No, Arena Stupice Campsite does not have a pool.

Yes, Arena Stupice Campsite has animation programmes in place, for both kids and adults. Please consult at the reception desk upon your arrival.

No, babysitting service it's not available at Arena Stupice Camspite.

No, there are no beauty treatments available at Arena Stupice Campsite. 

There is an outdoor fitness center available at Arena Stupice Campsite.

There is a tennis court available at Arena Stupice Campsite.

Yes, a nearby water sports center offers boat, pedal boat, kayak and jet ski rental, while there is also a surf center with surf school available at Arena Stupice Campsite.

Yes, it is possible to rent bikes at Arena Stupice Campsite.

Bike tours are offered based on availability. For more details, check at the neares Arena Activities Animation point or at the reception desk upon your arrival.

Bike storage place is not available at Arena Stupice Campsite .

Yes, excursions can be booked via AtIstria.