FAQ

Address: Tröpolach 152a, 9631 Jenig Tröpolach
Telephone: +43 4285 71335
E-mail: reservations@franz-ferdinand.at

Check-in at Arena Franz Ferdinand Nassfeld is from 15:00 (3 PM) and Check-out until 11:00 (11 AM).

Early check-in or late check-out at Arena Franz Ferdinand Nassfeld is possible upon availability.

Yes, children are very welcome at Arena Franz Ferdinand Nassfeld!

There are no restrictions on age for check-in at Arena Franz Ferdinand Nassfeld, but all minors are required to be accompanied by an adult.

At Arena Franz Ferdinand Nassfeld, our team speaks English and German. Some employees speak Croatian, Italian, Czech, Hungarian, and Slovak.

Yes, Arena Franz Ferdinand Nassfeld has a swimming pool. The pool is open daily from 07:00 to 21:00h.

Yes, Arena Franz Ferdinand Nassfeld follows strict cleanliness and hygiene protocols to ensure the safety and comfort of all our guests.

No, pets are not allowed at Arena Franz Ferdinand Nassfeld.

Yes, Arena Franz Ferdinand Nassfeld is a smoke-free hotel.

Arena Franz Ferdinand Nassfeld offers parking in front of the hotel. EV charging stations are available about 150 meters away, but they are not part of the hotel.

Yes, Arena Franz Ferdinand Nassfeld offers free Wi-Fi throughout the hotel, including all rooms.

Yes, Arena Franz Ferdinand Nassfeld is accessible for guests with reduced mobility.

To book a room at Arena Franz Ferdinand Nassfeld, you can visit our official website at https://www.franz-ferdinand.at/en or https://www.arenacollection.com/en/destinations/nassfeld/hotels/arena-franz-ferdinand-nassfeld.

Arena Franz Ferdinand Nassfeld accepts Visa, Mastercard, debit cards, and cash payments.

Payment for accommodation at Arena Franz Ferdinand Nassfeld is typically made upon arrival, while additional charges such as drinks are paid at departure. Tourist taxes and optional extras are payable upon departure.

First check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at +43 4285 71335 or at reservations@franz-ferdinand.at.

Booking without a credit card at Arena Franz Ferdinand Nassfeld is possible only with bank prepayment.

Invoice can be made to company`s name if announced before check-out.

Booking details are shown on the booking confirmation.

It depends on the offer and its cancellation policy.

Yes, but only seasonally or occasionally. Actual offers you can check at https://www.franz-ferdinand.at/en/special-offers or https://www.arenacollection.com/en/special-offers.

Yes, Arena Rewards loyalty program is available. You can check the details at https://www.franz-ferdinand.at/en/more/arena-rewards.

Tourist tax is the only additional fee.

At Arena Franz Ferdinand Nassfeld you can add breakfast/dinner to your booking only In summer. In winter, only half-board is available.

The cancellation and prepayment policy depends on the booking dates  and the type of reservation the guest chooses.

There isn’t an ATM at the hotel, but there is one 100 meters in front of the hotel.

The hotel accepts euros only.

Arena Franz Ferdinand Nassfeld offers Standard, Superior M, Superior M+, Superior L, Family Room L, and Junior Suite XL rooms.

Arena Franz Ferdinand Nassfeld does not offer accessible rooms for guests with reduced mobility.

You can find the list of in-room amenities on our official website at https://www.franz-ferdinand.at/en/rooms or https://www.arenacollection.com/en/destinations/nassfeld/hotels/arena-franz-ferdinand-nassfeld.

Towels and linens at Arena Franz Ferdinand Nassfeld are changed every third day unless the guest requests earlier.

Arena Franz Ferdinand Nassfeld provides baby cribs but no extra beds for children.

Yes, there is a safe in the room at Arena Franz Ferdinand Nassfeld.

Laundry services at Arena Franz Ferdinand Nassfeld is available on request.

Arena Franz Ferdinand Nassfeld offers a buffet-style breakfast and dinner, along with a small à la carte menu available in the lobby bar.

The restaurant at Arena Franz Ferdinand Nassfeld is open for breakfast from 7:30 a.m. to 10:00 a.m. and dinner from 6:00 p.m. to 8:30 p.m., while the lobby bar is open daily from 10:00 a.m. to 11:00 p.m.

Yes, breakfast is included in the stay at Arena Franz Ferdinand Nassfeld.

Yes, vegetarian and vegan meal options are available at Arena Franz Ferdinand Nassfeld.

Yes, gluten-free meal options are available at Arena Franz Ferdinand Nassfeld.

Yes, generally you can dine at the restaurant without being a guest at Arena Franz Ferdinand Nassfeld, but it depends on the hotel's occupancy at the time.

Yes, Arena Franz Ferdinand Nassfeld offers a kids' station with child-friendly menu options during meals.

Nearby attractions to Arena Franz Ferdinand Nassfeld include skiing and snowboarding at Nassfeld Ski Resort, hiking trails, the Aqua Trail family path, an indoor climbing wall, and the scenic Pressegger See lake.

Arena Franz Ferdinand Nassfeld does not offer airport shuttle services, but local taxis are available for transfers from nearby airports.

Car rental is not available directly at Arena Franz Ferdinand Nassfeld, but you can rent a car nearby in Hermagor.

Yes, public buses run near Arena Franz Ferdinand Nassfeld, and guests can use the regional bus network for easy transportation around the area.

Yes, Arena Franz Ferdinand Nassfeld has a wellness center with two saunas, steam bath and a pool.

Yes, Arena Franz Ferdinand Nassfeld has a swimming pool. The pool is open daily from 07:00 to 21:00.

Yes, the pool at Arena Franz Ferdinand Nassfeld is heated to 28°C.

The pool at Arena Franz Ferdinand Nassfeld is filled with fresh water.

There are no swimming lessons at Arena Franz Ferdinand Nassfeld.

Yes, animation programmes are offered during the main season at Arena Franz Ferdinand Nassfeld.

No, babysitting service is not available at Arena Franz Ferdinand Nassfeld.

Wellness area at Arena Franz Ferdinand Nassfeld includes a swimming pool, saunas, and complimentary bathrobe and slippers for guests. More info you can find at: https://www.franz-ferdinand.at/en/fun-relax

No, beauty treatments such as a hairdresser or beauty parlour are not available at Arena Franz Ferdinand Nassfeld.

Yes, Arena Franz Ferdinand Nassfeld offers a fitness facility for guests. More info you can find at: https://www.franz-ferdinand.at/en/fun-relax

The fitness facility at Arena Franz Ferdinand Nassfeld is included in the stay.

The wellness and fitness center at Arena Franz Ferdinand Nassfeld is open daily from 5:00 AM to 10:00 PM.

No, personal trainers are not available at Arena Franz Ferdinand Nassfeld.

No, there are no tennis or padel courts available at Arena Franz Ferdinand Nassfeld.

No, court bookings are not available at Arena Franz Ferdinand Nassfeld.

Yes, you can rent a bike at Sölle Sport, located right in front of Arena Franz Ferdinand Nassfeld.

Yes, bike tours are offered through Sölle Sport, but not directly through the hotel.

Yes, each room at Arena Franz Ferdinand Nassfeld has its own bike storage.

No, there is no golf course at Arena Franz Ferdinand Nassfeld, but one is located 7 km away near Tröpolach.

Golf equipment is not provided by the hotel and must be rented separately at the golf course, with an extra charge.

Arena Franz Ferdinand Nassfeld doesn’t offer excursions, but many options are available nearby.

No, Arena Franz Ferdinand Nassfeld does not offer concierge service.

Arena Franz Ferdinand Nassfeld offers just meeting facilities.

Yes, the event spaces at Arena Franz Ferdinand Nassfeld are accessible for individuals with disabilities.

No, there is no dedicated event coordinator available at Arena Franz Ferdinand Nassfeld.

It’s best to contact Arena Franz Ferdinand Nassfeld at reservations@franz-ferdinand.at to find out how far in advance you should book the venue.

It’s best to contact Arena Franz Ferdinand Nassfeld at reservations@franz-ferdinand at to find out.

Yes, it is possible to reserve our event venue at Arena Franz Ferdinand Nassfeld for exclusive use.

The payment schedule and cancellation policy depend on the agreement made at the time of booking. Please check with our team at Arena ranz Ferdinand Nassfeld at reservations@franz-ferdinand.

At Arena Franz Ferdinand Nassfeld we are offering only in-house catering.

For event accommodations, inquiries are sent directly to the hotel. Please contact the Arena Franz Ferdinand Nassfeld at reservations@franz-ferdinand for availability and booking details.

Yes, we do offer group rates for hotel rooms at Arena Franz Ferdinand Nassfeld.

No transportation is provided between the venue and accommodations, as it is not necessary, everything is located within the same complex.

Yes, parking is available for event guests at Arena Franz Ferdinand Nassfeld, and it is free of charge.

No, Arena Franz Ferdinand Nassfeld does not offer wedding packages.