FAQ

Address: Kapovica 350, 52203 Medulin
Telephone: +385 52 577 277
E-mail: arenakazela@arenacampsites.com

At Arena Kažela Apartments, check-in is at 16:00 and check-out is at 10:00.

It is possible that your apartment or apartment is ready before the 3:00 pm check-in, but we cannot promise this. In case you arrive before 3:00 pm, please ask at the front office if your apartment or apartment is ready. 

Yes, Arena Kažela Apartments is a family-friendly resort and welcomes children of all ages.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Staff speak Croatian, English, German, and Italian.

Yes, the resort has an outdoor pool filled with fresh water. Working hours are: from 10 am to 8pm in high season, from 10 am to 5 pm in low season.

Yes, Arena Kažela Apartments Resort is a dog-friendly resort.

Yes, the resort is a 100% non-smoking property. 

Yes, the resort offers parking which is free of charge for all of our guests and EV charging which is offered with a surcharge, paid directly at the charging spot via QR code/application.

Yes, wi-fi is available for all of our guests free of charge. 

Yes, but only if they are travelling with support.

If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/medulin/resorts/arena-kazela-apartments and choose one of the offered options. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacollection.com or our booking request webform https://www.arenacollection.com/en/contact. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do.

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacollection.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacollection.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacollection.com.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Arena Kažela Apartments on our Special Offers page: https://www.arenacollection.com/en/special-offers.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/.

Tourist tax is already included in the price. 

As apartments are self-catering type of accommodation, there are no dining booking options available. 

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

Yes, ATM is available at the resort. 

The accepted and official currency is Euro.

Arena Kažela Apartments offers 99 fully equiped apartments, where you can choose between 1 and 2 bedrooms. 

Yes, 5 apartments are suited to people with reduced mobility. 

During the reservation process you can see what there is to be found in the apartment. If you wish to review this information, you can go to our website https://www.arenacollection.com/en/destinations/medulin/resorts/arena-kazela-apartments and the do a search for the same apartment or apartment type or contact us directly at 00385/52-529-400 or at info@arenacollection.com.

Towels are changed every 3 days and bed linen every 7 days or on request (extra charge).

Yes, along with feeding chairs.

Kids cribs, chairs and other amenities are available upon request at Arena Kažela Apartments.

All apartments are equiped with a safe deposit box.

Yes, guests can request chips for the laundry washing machine (7€ per chip).

At Arena Grand Kažela Apartments there are many restaurants that offer different types of cuisine to accommodate all of our guests preferences. More information can be found at: https://www.arenagrandkazela.com/en/restaurants-bars

Opening hours vary through season. For the latest information please check out: https://www.arenagrandkazela.com/en/restaurants-bars

Brekafast is not included with stay at Arena Kažela Apartments.

Yes, there are vegetarian and vegan options available.

Yes, our staff can (with notice beforehand) prepare gluten-free meals for our guests.

Yes, the restaurants welcome walk-in guests. 

Yes, kid's menues are available at the restaurants.

You can reach Arena Kažela Apartments by renting a car directly at the airport or by booking a taxi service.

Arena Kažela Apartments is situated 9km from the center of Pula.

Yes, the resort is next to Bijeca Beach, one of the most popular sandy beaches in the area, surrounded by greenery and part of a modern resort.

The resort is just a 10-minute walk from Medulin’s town center, offering shopping, restaurants, bars, and local attractions.

From Pula Airport
When arriving in Pula airport, you have a short distance to travel before you arrive at the property. 

Public Bus:
There are regular bus connections available from the airport to the Medulin city centre. From there it is a short walking distance to the resort doorstep.

Taxi:
A 20 minute taxi journey that will cost approximately €25 - €30.

A car can be rented at the reception desk of Arena Kažela Apartments.

Yes, public buses run frequently and the nearest bus stop is close to the resort, connecting you to Pula and other destinations.

Yes, we do have a spa – Spa Beauty Amare. You can contact us at amarerovinj@gmail.com or call +385 95 505 3652 to book your appointment and enjoy a premium spa experience.

Arena Kažela Apartments guests have access to two outdoor pools within Arena Grand Kažela Campsite – the central activity pool with a children’s area (600 m² water surface) and the Infinity pool (400 m²). 

No, the pools are not heated.

The pools are filled with fresh water. 

Yes, there is a children's pool.

Yes, swimming lesson are available in Artur's kids club.

Yes, Arena Kažela Apartments has animation programmes in place, in terms of various thematic events, kids club, mini disco and more.

No, it is not available.

Spa services are charged extra.

Spa Beauty Amare.

Anti-stress face and body massages, waxing, pedicure and manicure.

Arena Kažela Apartments guests are welcome to use outdoor fitness at Arena Grand Kažela Campsite. The fitness area includes a ecliptical trainer, chin up bar and dips, hydraulic rowing trainer, abs bench, hydraulic upper high pulley.

No. It is free of charge.

Spa working hours: from 9:30 am to 6 pm.

Outdoor fitnes: 24/7

Personal trainers are not available at Arena Kažela Apartments.

Yes, Tennis courts and tables for Table Tennis are available near Arena Kažela Apartments.

Yes, it is possible to book a tennis court in advance.

All tennis equipment is charged exta.

Tennis lesson cannot be booked at Arena Kažela Apartments.

Yes, a nearby water sports center offers jet ski, parasailing, pedal boats, banana rides, and a diving center.

Yes, it is possible to rent bikes, electric bikes and electric scooters.

Bike tours are offered based on availability. For more details, check at the neares Arena Activities Animation point.

Bike storage place is not available at Arena Kažela Apartments.

There is a mini golf court at Arena Sport Center Medulin.

Mini golf equipment is included in the price of cout rental.

Yes, excursions can be booked via AtIstria.