FAQ

Address: Osipovica 31, 52203 Medulin
Tel: +385 52 572 601
E-Mail: medulin@arenahotels.com

At TUI BLUE Medulin, check-in is at 14:00 and check-out is at 10:00.

It is possible that your room is ready before the 14:00 check-in, but we cannot promise this. In case you arrive before 14:00, please ask at the front office if your room is ready. 

TUI BLUE Medulin is adult-only hotel.

Staff speak Croatian, English, German, and Italian.

Yes, the hotel has 2 outdoor pools filled with fresh water. Working hours are from 09:00-19:00.

Yes, TUI BLUE Medulin hotel is a dog-friendly hotel.

Yes, the hotel is a 100% non-smoking property. 

Yes, the hotel offers parking which is free of charge for all of our guests and EV charging which is offered with a surcharge.

Yes, wi-fi is available for all of our guests free of charge. 

TUI BLUE Medulin as a hotel is completely accessible for guests with reduced mobility, but the rooms do not have specific adjustments for accessibility.

"If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/medulin/hotels/tui-blue-medulin and choose one of the offered hotel. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacollection.com or our booking request webform https://www.arenacollection.com/en/contact. It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do."

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacollection.com

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacollection.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacollection.com.
You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for TUI BLUE Medulin on our Deals page.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/

Yes, tourist tax is paid directly at the reception desk.

Yes, you can in all our hotels.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

The ATM is not available at TUI BLUE Medulin.

The accepted and official currency is Euro.

TUI BLUE Medulin is equiped with 190 different room types and suites with different size, view and amenities to ensure every unique experience. More information can be found at: https://www.arenacollection.com/en/destinations/medulin/hotels/tui-blue-medulin

All rooms at TUI BLUE Medulin are accessible to guests with reduced mobility, but not suited based on accessibility standards. 

There are not interconnecting rooms available at TUI BLUE Medulin.

A detailed list of all in-room amenities can be found at: https://www.arenacollection.com/en/destinations/medulin/hotels/tui-blue-medulin

At TUI BLUE Medulin, towels are changed every 3 days or based on request, and bed linen is changed on the 7th day of the stay.

Yes, every room is equipped with a personal safe for guest use.

Yes, laundry services are available. For details, please contact the front desk during your stay.

TUI BLUE Medulin restaurant serves breakfast, lunch and dinner daily for our guest, with room service fro breakfast and special dietary menues available.

TUI BLUE Medulin restaurant is open daily from 07:00-10:00 for breakfast (room service available for breakfast from 07:00-09:00), 12:00-14:00 for lunch and 19:00-21:00 for dinner. Hotel's lobby bar is open daily from 07:00-23:00.

Yes, breakfast is included with the stay at TUI BLUE Medulin.

Yes, both vegetarian and vegan options are available at TUI BLUE Medulin, as well as special dietary diabetes menu with an up-front request to the F&B manager of the hotel.

Yes, there are gluten free options available at TUI BLUE Medulin, with an up-front request to the F&B manager of the hotel.

You can reach TUI BLUE Medulin by renting a car directly at the airport or by booking a taxi service.

TUI BLUE Medulin is situated 9km from the center of Pula.

The hotel is located a 5 minute walk to Bijeca Beach, one of the most popular sandy beaches in the area, surrounded by greenery and part of a modern hotel.

The hotel is just a 10-minute walk from Medulin’s town center, offering shopping, restaurants, bars, and local attractions.

From Pula Airport
When arriving in Pula airport, you have a short distance to travel before you arrive at the property. 
Public Bus: There are regular bus connections available from the airport to the Medulin city centre. From there it is a short walking distance to the hotel doorstep.
Taxi: A 20 minute taxi journey that will cost approximately €25 - €30.

A car can be rented at the reception desk of TUI BLUE Medulin.

Yes, public buses run frequently and the nearest bus stop is close to the hotel, connecting you to Pula and other destinations.

Yes, there is a spa and wellness center Senseas, at TUI BLUE Medulin.

TUI BLUE Medulin has two outdoor pools filled with seawater.

No, the pools are not heated.

The pools are filled with seawater. 

No, there is no children pool available at TUI BLUE Medulin.

No, swimming lessons are not available at TUI BLUE Medulin.

Yes, different animation programmes are available to guests at TUI BLUE Medulin. Please check with the reception desk for more details.

Some spa services are included in the prices (e.g. saunas), while some are available with a surcharge. Please check directly with the wellness manager upon your arrival,

TUI BLUE Medulin wellness center has two saunas available to guests free of charge, 2 outdoor pools filled with seawater and different beauty and cosmetic treatments that are charged extra.

At TUI BLUE Medulin wellness center, there are different beauty treatments and massages offered to our guests, with a surcharge.

There is fitness facility at TUI BLUE Medulin and BLUEf!t® sports programme 6 days a week available to all guests. BLUEf!t® means group fitness classes, sports activities, training facilities such as gyms, and opportunities for mindfulness and relaxation. Professionally trained instructors and experts will lead and motivate you to try new things and push your skills and abilities.

Access to the fitness facility is included in the price of stay at TUI BLUE Medulin.

Working hours for fitness center are from 09:-21:99, and for wellness 11:00-18:00 (closed on saturdays).

Yes, Tennis courts and tables for Table Tennis are available at Arena Sport Center Medulin, distanced 10 minutes walk from the hotel.

Yes, it is possible to book a tennis court in advance.

All tennis equipment is charged exta.

Tennis lesson cannot be booked at Arena Sport Center.

Yes, a nearby water sports center offers jet ski, parasailing, pedal boats, banana rides, and a diving center.

Yes, it is possible to rent bikes, electric bikes and electric scooters.

Bike tours are offered based on availability. For more details, please ask at the reception desk or book directly via: https://atistria.com/sport-and-adventure/

Yes, bike storage is available at TUI BLUE Medulin.

There is a mini golf court at Arena Sport Center Medulin, distanced 10 minutes walk from the hotel.

Mini golf equipment is included in the price of cout rental.

Yes, excursions can be booked via https://atistria.com/experience/ or through your hotel concierge.