FAQ

TUI BLUE Medulin is located at Osipovica 31, 52203 Medulin, Croatia. Phone: +385 52 572 601. Email: medulin@arenahotels.com.

Check-in at TUI BLUE Medulin is from 14:00. Check-out is by 10:00.

Early check-in and late check-out are available on request at TUI BLUE Medulin, subject to availability and cannot be guaranteed. Contact reception in advance to arrange.

Yes. TUI BLUE Medulin is an adults-only hotel. Guests must be 18 or over to stay.

Staff at TUI BLUE Medulin speak Croatian, English, German, and Italian.

Yes. TUI BLUE Medulin is a pet-friendly hotel and welcomes dogs.

Yes. TUI BLUE Medulin is a 100% non-smoking property.

Yes. TUI BLUE Medulin offers complimentary parking for all guests. EV charging is available on site with a surcharge.

Yes. Complimentary Wi-Fi is available throughout TUI BLUE Medulin for all guests.

TUI BLUE Medulin is fully accessible for guests with reduced mobility throughout public areas. Guest rooms do not have specific accessibility adaptations. Guests with particular requirements are advised to contact the hotel in advance.

Rooms at TUI BLUE Medulin can be booked online at https://www.arenacollection.com. Guests without a credit card can contact the reservations team by phone at +385 52 529 400 or email info@arenacollection.com.

TUI BLUE Medulin accepts payment in cash and by credit card.

Payment at TUI BLUE Medulin is due on arrival, in cash or by credit card.

Check your spam folder first. If the confirmation is still missing, your email address may have been entered incorrectly or the booking may not have been completed. Contact the TUI BLUE Medulin reservations team at +385 52 529 400 or info@arenacollection.com.

Yes. Guests without a credit card can book by contacting the reservations team and paying a 30% deposit via bank transfer. The remaining balance is due on arrival. This option requires the booking to be made more than five days before arrival.

Yes. Inform reception at TUI BLUE Medulin on arrival and provide your company name, address, and VAT number. Invoices cannot be amended once issued.

Your booking details are in your confirmation email. If you cannot find it, check your spam folder or contact the TUI BLUE Medulin reservations team at +385 52 529 400 or info@arenacollection.com.

Yes. Reservations can be modified or cancelled via the link at the bottom of your booking confirmation email. If the link is not working, contact the TUI BLUE Medulin reservations team at +385 52 529 400 or info@arenacollection.com.

All available discounts and promotional rates are reflected in the prices shown at the time of booking on https://www.arenacollection.com.

Yes. TUI BLUE Medulin participates in the Arena Rewards loyalty programme. Details are available at https://www.arenarewards.eu.

Yes. A tourist tax applies at TUI BLUE Medulin and is paid directly at reception on arrival.

Yes. Breakfast is included in the stay at TUI BLUE Medulin. Dinner can be added to your booking on arrival, subject to availability.

Cancellation and prepayment policies at TUI BLUE Medulin vary by rate. The applicable terms are confirmed in your booking confirmation email. To cancel, use the link at the bottom of your confirmation. If the link is not working, contact the reservations team at +385 52 529 400.

No. There is no ATM at TUI BLUE Medulin.

TUI BLUE Medulin accepts payment in Euro (€) only.

TUI BLUE Medulin offers 190 rooms and suites across multiple categories, varying by size, view, and amenities. Full details are available at https://arenacollection.com.

TUI BLUE Medulin does not have rooms fitted to accessibility standards. While the property is accessible throughout public areas, guest rooms do not include specific adaptations such as roll-in showers or grab rails. Guests with particular requirements are advised to contact the hotel in advance.

No. Interconnecting rooms are not available at TUI BLUE Medulin.

In-room amenities at TUI BLUE Medulin vary by room category. A full list is available on the hotel page at https://arenacollection.com.

At TUI BLUE Medulin, towels are changed every three days or on request. Bed linen is changed every seven days.

Yes. Every room at TUI BLUE Medulin includes a personal in-room safe.

Yes. Laundry services are available at TUI BLUE Medulin. Contact the front desk for details.

TUI BLUE Medulin has a main restaurant serving breakfast, lunch, and dinner daily. Room service is available for breakfast and lunch. A lobby bar and a pool bar are also on site.

At TUI BLUE Medulin: Restaurant - breakfast 07:00 - 10:00, lunch 12:00 - 14:00, dinner 18:30 - 21:00. Room service — breakfast 07:00 - 10:00, lunch 12:00 - 14:00. Lobby bar - 09:00 - 01:00.

Yes. Breakfast is included in every stay at TUI BLUE Medulin, served daily from 07:00 to 10:00.

Yes. Vegetarian and vegan options are available at the TUI BLUE Medulin restaurant. A special diabetes-friendly menu is also available on request to the F&B manager.

Yes. Gluten-free options are available at the TUI BLUE Medulin restaurant. Request these in advance from the F&B manager.

From Pula Airport, TUI BLUE Medulin is accessible by rental car (available at the airport) or taxi (approximately 20 minutes, €25–€30). Public buses also connect the airport to Medulin town centre.

TUI BLUE Medulin is approximately 9 kilometres from Pula city centre.

TUI BLUE Medulin is a 5-minute walk from Bijeca Beach, one of the most popular sandy beaches in the area.

TUI BLUE Medulin is a 10-minute walk from Medulin town centre, with easy access to local restaurants, shops, bars, and attractions. Pula's Roman Amphitheatre and Brijuni National Park are also reachable for day trips.

From Pula Airport, TUI BLUE Medulin can be reached by taxi (approximately 20 minutes, €25–€30) or by public bus to Medulin town centre followed by a short walk. No direct hotel shuttle is operated.

Yes. Car rental can be arranged at the TUI BLUE Medulin reception desk.

Yes. Public buses run frequently near TUI BLUE Medulin, connecting guests to Pula and other nearby destinations. The nearest bus stop is within walking distance of the hotel.

Yes. TUI BLUE Medulin has an on-site spa and wellness centre called Senseas.

Yes. TUI BLUE Medulin has two outdoor pools filled with seawater.

No. The outdoor pools at TUI BLUE Medulin are not heated.

The outdoor pools at TUI BLUE Medulin are filled with seawater.

No. TUI BLUE Medulin does not have a children's pool. Note: TUI BLUE Medulin is an adults-only hotel.

No. Swimming lessons are not available at TUI BLUE Medulin.

Yes. TUI BLUE Medulin offers an animation programme for guests. Contact reception for the current schedule and details.

Some spa services at TUI BLUE Medulin Senseas are included in the room rate - for example, sauna access. Other treatments are available at an additional charge. Contact the wellness team for the full list.

The Senseas spa at TUI BLUE Medulin includes two saunas (complimentary), outdoor pool access, and a range of beauty and cosmetic treatments available at an additional charge.

Yes. Beauty treatments and massages are available at the TUI BLUE Medulin Senseas spa, at an additional charge.

Yes. TUI BLUE Medulin has a fitness centre and a BLUEf!t® group sports programme running six days a week, included in the room rate.

Access to the fitness centre at TUI BLUE Medulin is included in the room rate.

At TUI BLUE Medulin: Fitness centre - 09:00 to 21:00. Senseas spa - 11:00 to 18:00, closed on Saturdays.

Yes. Tennis courts and table tennis are available at Arena Sport Center Medulin, a 10-minute walk from TUI BLUE Medulin.

Yes. Tennis courts at Arena Sport Center Medulin (a 10-minute walk from TUI BLUE Medulin) can be booked in advance.

Yes. Tennis equipment is available at Arena Sport Center Medulin at an additional charge.

No. Tennis lessons are not available at Arena Sport Center Medulin.

Yes. A nearby water sports centre offers jet skiing, parasailing, pedal boats, banana rides, and diving. Contact the TUI BLUE Medulin reception for details.

Yes. Bikes, electric bikes, and electric scooters are available to rent at TUI BLUE Medulin.

Bike tours are available from TUI BLUE Medulin, subject to availability. Ask at reception or book via https://www.atistria.com.

Yes. Secure bike storage is available at TUI BLUE Medulin.

Yes. Mini golf is available at Arena Sport Center Medulin, a 10-minute walk from TUI BLUE Medulin.

Yes. Mini golf equipment is included in the court rental price at Arena Sport Center Medulin, near TUI BLUE Medulin.

Yes. Excursions can be booked via atistria.com or through the TUI BLUE Medulin concierge.