FAQ

Address: Osipovica 32, 52203 Medulin
Tel: +385 52 572 700
E-mail: arenaholiday@arenahotels.com

At Arena Hotel Holiday  Medulin, check-in is at 14:00 and check-out is at 10:00.

 It is possible that your room is ready before the 2:00 pm check-in, but we cannot promise this. In case you arrive before 2:00 pm, please ask at the front office if your room is ready. 

Yes, children are welcome as our guests.

There are no restrictions on age for check-in, but all minors are required to be accompanied by an adult.

Croatian, English, German and Italian.

Yes, Arena Hotel Holiday has 2 outdoor pools, main and children pool.

Yes, hygiene measures are in place for all our properties.

No, only guide and service/emotional support dogs are allowed at Arena Hotel Holiday Medulin.

Yes, the hotel is a non-smoking property. 

The parking is available free of charge for hotel guests. Arena Hotel Holiday has 1 charging station for electric cars. There are no restrictions on the type of charging vehicle. The installed sockets are euro type 2. The chargers are accessed through T-com's application, which is downloaded by loading the QR code at the location itself. Each site has written instructions for use.
Charging is charged additionally and its available to the guests throughout the day.

Yes, wi-fi is available for all of our guests free of charge. 

Yes, Arena Hotel Holiday Medulin is accessible for guests with reduced mobility.

"If you have a credit card, you can go to our website https://www.arenacollection.com/en/destinations/medulin/hotels/arena-hotel-holiday and choose one of the offered hotels. Then you need to enter your personal information and the information off your credit card. Having done so, you need to click on the Book button. You will soon get an e-mail confirmation with your booking code. Payment is done on arrival in cash or by credit card (can be different from the one you used to book).

If you don't have a credit card, you can contact us at 00385/52-529-400 or at info@arenacollection.com or our booking request webform https://www.arenacollection.com/en/contact It is important to tell us that you don't have a credit card. You will get an offer with all the information you need to make a bank transfer of ono third of the total price of the booking. When the money arrives, your booking will be confirmed. The rest of the amount is to be paid on arrival. This method of booking can be used only in case you are not arriving in the near future (the next five days) because it is important that the money arrives before you do."

Payment is accepted in cash and with a credit card.

Guests are required to pay on arrival in cash or by credit card.

Please, check your spam inbox. If you don't find the confirmation there, then you don't have a booking.  There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at 00385/52-529-400 or at info@arenacollection.com.

Yes, you can. When booking in this mannor you would noed to pay 30% of the total amount upfront to our bank account and the rest on arrival.

Yes, the invoice can be made out to your company's name. It is very important to state this on arrival since we cannot make changes to an already made invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at 00385/52-529-400 or at info@arenacollection.com.

At the bottom of your booking confirmation you can find a link used to change your reservation. In case you are having trouble changing your reservation, please contact us at  00385/52-529-400 or at info@arenacollection.com. You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Yes, they are. Any offer you get from use that mentions discounts already includes these discounts. That means it is not necessary to deduct anything from the price you see in the offer and it is final price.

Yes, Arena Rewards loyalty programme is in place. More details can be found at https://www.arenarewards.eu/

Tourist tax is already included in the price. 

Yes, you can in all our hotels.

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

The ATM is available near the hotel, at Medulin center.

The accepted and official currency is Euro.

Arena Hotel Holiday Medulin, offers both parkside and seaside rooms near Bijeca Beach. We equipped our 427 stylish guest rooms and suites with convenience and comfort in mind. That's why we offer free Wi-Fi, LCD TVs, and air-conditioning.. The Family Room provides a terrace, and a Superior Room offers a balcony, both perfect spots to catch enthralling views of Adriatic sunsets.

Arena Hotel Holiday Medulin has rooms adapted to accommodate guests with reduced mobility.

During the reservation process you can see what there is to be found in the room. If you wish to review this information, you can go to our website https://www.arenacollection.com/en/destinations/medulin/hotels/arena-hotel-holiday and the do a search for the same room type or contact us directly at 00385/52-529-400 or at info@arenacollection.com.

At Arena Hotel Holiday Medulin, towels are changed every 3 days or upon request, while bed linen is changed every 7 days.

Yes, an extra bed/crib can be provided upon request, with a maximum of 1 per room.

Yes, all rooms are equipped with a personal safe for your valuables, available free of charge.

Yes, laundry and dry cleaning services are available for guests at Arena Hotel Holiday Medulin.

The hotel’s main restaurant offers Mediterranean cuisine with breathtaking views of Medulin Bay. Guests can enjoy local delicacies and a variety of dishes.

Main restaurant:

Breakfast 07-10h
Dinner: 18:30-21h

Lobby bar:
07-3h

Breakfast may be included depending on the type of booking. Guests should check their confirmation details.

Yes, vegetarian options and meals tailored for athletes are available at the restaurant. Vegan options are not specified.

Gluten free meal options are available at Arena Hotel Holiday Medulin.

Yes, external guests can dine at the hotel, but only during regular breakfast and dinner hours.

Yes, kids menus are available.

You can reach the hotel by renting a car directly at the airport or by booking a taxi service.

Arena Hotel Holiday Medulin is situated 9km from the center of Pula.

Yes, the hotel is next to Bijeca Beach, one of the most popular sandy beaches in the area, surrounded by greenery and part of a modern resort.

The hotel is just a 10-minute walk from Medulin’s town center, offering shopping, restaurants, bars, and local attractions.

From Pula Airport

When arriving in Pula airport, you have a short distance to travel before you arrive at the property. 

Public Bus: 

There are regular bus connections available from the airport to the Medulin city centre. From there it is a short walking distance to the hotel doorstep.
Taxi: A 20 minute taxi journey that will cost approximately €25 - €30.

A car can be rented at the reception desk of Arena Hotel Holiday Medulin.

Yes, public buses run frequently and the nearest bus stop is close to the hotel, connecting you to Pula and other destinations.

Yes, the hotel features the Senseas Wellness & Spa, which provides exclusive Thalgo treatments, massages, saunas, and other relaxation therapies.

Yes, the hotel features 2 outdoor pools and a large indoor pool, providing ample opportunities for swimming and relaxation. 
Working hours:
8-21h

Indoor pools are heated, outside pools are not.

The pool is filled with sea water.

Unfortunately, there is no children pool available.

No, swimming lessons are not provided.

Yes, the hotel is ideal for families with children, offering an A2 Animation Program, which provides various fun and engaging activities for all ages. Additionally, the hotel is situated near the Bijeca Beach, perfect for family-friendly activities.

Babysitting services are not available at Arena Hotel Holiday Medulin.

Amenities include massages, saunas, body & facial treatments, mud therapy, manicures, pedicures, and couples' treatments.

Yes, the hotel offers hair, nails, body and skin treatments. 

Yes, Arena Hotel Holiday Medulin has a sport and fitness center. Our sport and recreation center offers 8 football fields, of which 2 are artificial turf fields,a tennis court, multi-purpose sports grounds for five-a-side football, handball, basketball, volleyball and beach volleyball, a 4-lane athletics track and throwing area. 

Yes, fitness facility is included for all guests.

Working hours of the fitness center are from 8:00 until 21:00.

Yes, personal trainers are available for individual or semi-individual training sessions at Arena Hotel Holiday Medulin.

Yes, there are 4 tennis courts available at the hotel's sport center.

Yes, tehnis court can be booked in advance at Arena Sport Center.

Tennis equipments is available for rent with a surcharge.

Tennis lessons canot be booked at Arena Sport Center.

Yes, a nearby water sports center offers jet ski, parasailing, pedal boats, banana rides, and a diving center.

Yes, bike can be rented at Arena Sport Center.

Bike tours are offered based on availability. For more details, check at the neares Arena Activities Animation point.

Yes, there is a bike storage place at Arena Hotel Holiday Medulin.

There is a mini golf court at Arena Sport Center Medulin.

Mini golf equipment is included in the price of cout rental.

Yes, excursions can be booked via AtIstria or through your hotel concierge.

Yes, Arena Hotel Holiday Medulin offers concierge services. For assistance with bookings, local recommendations, and guest support, please inquire at the reception desk.

Yes, the hotel features a variety of meeting and banquet rooms, equipped with modern audiovisual (A/V) technology, ideal for conferences, business events, or private celebrations.

Yes, the hotel's event and meeting spaces are accessible and equipped to accommodate guests with reduced mobility.

There is no dedicated event coordinator at Arena Hotel Holiday Medulin, but our concierge team is here to help you with anything you may need.

There is no restriction on how early the venue needs to be booked, but we recommend booking as early as possible, due to high demand, especially in high season.

There is no restriction on minimum or maximum event duration.

Yes, event venue at Arena Hotel Holiday Medulin can be reserved for exclusive use.

Each fee is defined based on the specific needs of the event, upon which an offer is tailored. For more information please contact: info@arenacollection.com.

There may be special deals or offers provided based on different criteria. For more information, please contact us at: info@arenacollection.com. 

For more information on booking the venue, please contact us at: info@arenacollection.com. 

Arena Hotel Holiday Medulin exclusively offers in-house catering for events. 

Yes, standard audio-visual (A/V) equipment is provided for events at Arena Hotel Holiday Medulin.

While dedicated technical support is not available during events, our reception team is on hand to assist with any questions or basic troubleshooting.

For more information on the equipment and technical support, please contact us at: info@arenacollection.com. 

Yes, there is accomodation available for on-site guests in Arena Hotel Holiday Medulin.

Group rates are available at Arena Hotel Holiday Medulin. For more information, please contact us at: info@arenacollection.com. 

All venus are located at Arena Hotel Holiday Medulin, so there is no need to travel between the hotel and the venue.

Yes, parking is available and free of charge for all hotel guests, including those attending events.

No wedding packages are offered, but please get in touch with the sales department for further inquiries.