FAQ

Address: Holzmarkt 4, Cologne 50676, Germany
Telephone: +49 (0) 221 80 103 0
E-mail: acoinfo@artotelsgermany.com

At art'otel Cologne check-in time is at 15:00h and check-out time at 12:00h.

It is possible that your room in art'otel Cologne is ready before the check-in at 15:00h, but we cannot promise this. In case you arrive before 15:00h, please ask at the front office if your room is ready.

Yes, children are welcome as our guests at art'otel Cologne .

There are no restrictions on age for check-in at art'otel Cologne, but all minors are required to be accompanied by an adult.

At art'otel Cologne spoken languages are Croatian, English and German.

art'otel Cologne has an indoor swimming pool. Working hours are from 8:00 - 21:00h.

All Radisson hotels have cleanliness and sanitization measures in place to ensure the health, safety, and security of our guests. Learn more here: https://www.radissonhotels.com/en-us/social-responsibility/health-safety

Yes, art'otel Cologne  is a dog-friendly hotel.Pets are allowed with an additional charge of €15.00 per stay. Feeding bowls and dog blankets are available on request.

Yes, art'otel Cologne is a 100% non-smoking property.

Yes, art'otel Cologne has The hotel has its own private parking garage. Yes, at art'otel Cologne parking costs EUR 25 per day or EUR 3.50 per hour.

Yes, art'otel Cologne offers free Wi-Fi troughout the whole hotel.

Yes, art'otel Cologne is accessible for the guests with reduced mobility.

At art'otel Cologne you can book a room trough our website https://www.arenacollection.com/en/destinations/cologne/hotels/artotel-cologne-powered-by-radisson-hotels.

At art'otel Cologne you can pay by credit card, by cash, via payment link or by bank transfer. The payment needs to be done before the arrival or directly at the hotel reception during the check-in.

At art'otel Cologne  you pay on arrival during the check-in.

First check your spam inbox. If you don't find the confirmation there, then you don't have a booking. There is also the slight possibility that you made a mistake while entering you e-mail address. In case you think this might be true, please contact us at info@arenacollection.com.

Yes, you can. When booking is made in this way, you need to pay 20% of the total amount upfront to our bank account and the rest on arrival during the check-in.

Yes, the invoice can be issued to your company's name. It is very important to state this on arrival since we cannot make changes to an already issued invoice. You would also need to have all the data required for the invoice (the company's VAT number, name and address).

The details of you booking can be seen on the confirmation you got via e-mail (it is possible that it went to you spam folder, please check) or you can contact us at +385 1 600 1700 or at info@artotelscroatia.hr.

At the bottom of your booking confirmation you can find a link that can be used to change your reservation. In case you are having trouble changing your reservation, please contact us at +385 1 600 1700 or at info@artotelscroatia.hr. You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline.

Whether you're looking for last-minute deals on business accommodations or planning ahead for a weekend getaway, you'll find the best offers for Art'otel Cologne  on our Special Offers page: https://www.arenacollection.com/en/special-offers.

Yes, there is Radisson Rewards loyalty program available for all our guests. For more information, please visit: https://www.radissonhotels.com/en-us/rewards

At art'otel Cologne a tourist tax is already included in the room rates.

Yes, at art'otel Cologne  you can decide on arrival if you wish to add breakfast to your booking. 

You can cancel your reservation by clicking on the link at the bottom of your booking confirmation. If the system doesn't allow you to cancel that means you are past the 3 night no expenses cancellation deadline, and the cost equal to the accomodation cost for the first night's stay will be charged.

At art'otel Cologne  we do not have ATM in the hotel. But the hotel is located in the heart of the city centre and in the vicinity of many ATMs.

The accepted and official currency is Euro.

art'otel Cologne offers 5 different types of stylish, contemporary hotel rooms and suites in the heart of Berlin. All of our hotel rooms are equipped with hypo-allergenic bedding.

Yes, art'otel Cologne offers accessible rooms for guests with reduced mobility.

In-room amenities at art'otel Cologne  you can see at the following link: https://www.arenacollection.com/en/destinations/cologne/hotels/artotel-cologne-powered-by-radisson-hotels

At art'otel Cologne, towels are changed every 3 days or based on request, and bed linens are changed on the 7th day of the stay.

Yes, at art'otel Cologne there are baby cribs available free of charge.

Yes, at art'otel Cologne every room is equiped with safe in a laptop size.

Yes, at art'otel Cologne the laundry service is available.

You can reach art'otel Cologne by renting a car directly at the airport or by booking a taxi service.

art'otel Cologne is located in the heart of the city centre and is in near vicinity of all the main attractions.

At nearby vicinity of the hotel, you can visit: 

• Museum Island (Museumsinsel)  ~10 min walk

UNESCO World Heritage site with five world-class museums (Pergamonmuseum, Neues Museum, etc.).

• Berlin Cathedral (Berliner Dom)  ~12 min walk

Impressive baroque cathedral with panoramic city views from the dome.

• Alexanderplatz & TV Tower (Fernsehturm) ~15 min walk

Central square with shops, restaurants, and the 368 m-tall TV tower for city views.

• Gendarmenmarkt ~15 min walk

Elegant square featuring the German and French Cathedrals and the Konzerthaus.

• Hackescher Markt ~15–20 min walk

Trendy area with cafés, bars, boutiques, and galleries — lively in the evening.

• Nikolaiviertel (Old Town Quarter) ~10 min walk

Historic area with medieval-style streets, restaurants, and Berlin’s oldest church.

• Brandenburg Gate (Brandenburger Tor) ~25 min walk or 10 min by metro

Berlin’s most famous landmark and a symbol of unity.

• Checkpoint Charlie ~15–20 min walk

Historic Cold War border crossing between East and West Berlin.

No, art'otel Cologne does not offer airport shuttle service, but you can find taxi stop just in front of the hotel main door.

Yes, you can't rent a car at art'otel Cologne via the reception desk.

Is there public transportation near art'otel Cologne ?

Yes, at art'otel Cologne there is Wellnes&Spa center. More info can be found at: https://www.arenacollection.com/en/destinations/cologne/hotels/artotel-cologne-powered-by-radisson-hotels

No, art'otel Cologne does not have a pool.

No, art'otel Cologne does not have animation programmes in place.

Wellness amenities available at art'otel Cologne  can be found at: https://artotel.com/en/hotels/berlin/berlin-mitte/wellness-gym/

There are no beauty treatments available at art'otel Cologne.

Yes, at art'otel Cologne there is fittness facility available, open 24/7.

Use of the fitness facility at art'otel Cologne  is included in the room rate for the hotel guests.

Working hours of the fitness centar at art'otel Cologne are 24/7.

At art'otel Cologne we do not have wedding packages. In case of inquiries please contact us at info@artotelscroatia.hr.

At Art'otel Cologne  there are no personal trainers available.

Yes, at art'otel Cologne  there is concierge service available.

At art'otel Cologne  there are event spaces available. More info you can find at: https://www.arenacollection.com/en/meetings-events/germany.

Yes, event spaces at art'otel Cologne are accessible for individuals with disabilities.

There is no dedicated event coordinator at art'otel Cologne, but our sales and F&B team is here to help you with anything you may need.

There is no restriction on how early the venue at art'otel Cologne needs to be booked, but we recommend booking as early as possible, due to high demand, especially in high season.

There is no restriction on minimum or maximum event duration.

Yes, event venue at art'otel Cologne can be reserved for exclusive use.

Each venue rental fee at art'otel Cologne  is defined based on the specific needs of the client, upon which an offer is tailored. For more information please contact: events@artotelscroatia.hr.

There may be special deals or offers provided based on different criteria. For more information, please contact us at: events@artotelscroatia.hr

For more information regarding the payment schedule and cancellation policy, please contact us at: bmconf@artotelsgermany.com.

art'otel Cologne offers exclusively in-house caterings.

Yes, standard audio-visual (A/V) equipment is provided for events at art'otel Cologne.

Yes, during the events at art'otel Cologne there is technical support available.

For more information on the equipment and technical support, please contact us at: bmconf@artotelsgermany.com.

Yes, at art'otel Cologne there is on-site accommodation available for event guests.

Yes, at art'otel Cologne there are group rates available. For more information, please contact us at: bmconf@artotelsgermany.com.

All venues at art'otel Cologne are located in the same building as accommodation, so there is no need for transportation.

Yes, art'otel Cologne  has few parking places in the hotel courtyard and also offers valet parking at the nearby private parking lot. At art'otel Cologne parking costs EUR 25 per day or EUR 3.50 per hour.

At art'otel Cologne  we do not have wedding packages. In case of inquiries please contact us at bmconf@artotelsgermany.com.